“Libraries should challenge censorship in the fulfillment of their responsibility to provide information and enlightenment.” — Article 3, Library Bill of Rights
- A challenge is an attempt to remove or restrict materials, based upon the objections of a person or group. A banning is the removal of those materials. Challenges do not simply involve a person expressing a point of view; rather, they are an attempt to remove material from the curriculum or library, thereby restricting the access of others.
- Censorship is a change in the access status of material, based on the content of the work and made by a governing authority or its representatives. Such changes include exclusion, restriction, removal, or age/grade level changes.
- Intellectual freedom is the right of every individual to both seek and receive information from all points of view without restriction. It provides for free access to all expressions of ideas through which any and all sides of a question, cause or movement may be explored.
For assistance with challenges to library materials, services, or programs, please contact Kristin Pekoll at the Office for Intellectual Freedom, 800-545-2433, ext. 4221, or via email: email@example.com.
Personal Support during a Reconsideration Process
- When should you contact the Office for Intellectual Freedom for help?
Anytime. If there are whispers of concern and you want to make sure you're on solid footing and get encouragement from a friendly voice, you can contact the Office for Intellectual Freedom. If you have a question about your current operations and want to make sure they align with best practices, you can contact us. If you witness authorities subverting the policy, you can contact us. If you want to strengthen your defense of the material and support of its inclusion in your collection and need resources, you can contact us. If a concerned adult posted a complaint on social media and you need guidance, you can contact us. If you get a call from a local reporter out of the blue and don't know how to respond, you can contact us. If your committee evaluated the material and recommended to retain it in the collection and you want to celebrate, you can contact us. If everyone in your life is tired of hearing you talk about this book challenge or you feel you have no one you can confidentially share with, you can contact us.
We get calls and emails every day and it is our priority to be available to you. Don't hesitate to email, call or fill out an online reporting form.
With such a wide spectrum of ideas and information available, it's inevitable that people will occasionally encounter resources they believe to be offensive or inappropriate. They may complain and request that such resources be removed. This page provides step-by step suggestions about how to respond.
- What is your institution's policy and procedure?
Locate your policy. Is it online? In a binder at your service desk? In your director's office? Many libraries have their policies located both within the physical building or accessible through their website. The reconsideration policy may be part of the collection development policy or instructional materials policy. If your library is part of a branch system or school district, this policy may be located at the central headquarters.
If the library receives a completed reconsideration form, the person or group designated in library policy to handle challenges should follow these guidelines from receipt to decision.
Under the best professional standards, reconsideration policies ask those charged with reviewing a challenged book to set aside their personal beliefs and evaluate the work in light of the objective standards outlined in the library’s materials selection policy. Listed are some best practices for Reconsideration Committee members.
If a challenge rises to the level of an appeal, your library’s reconsideration process may call for a public hearing by your governing board as part of the appeal process. If it does, the following tips may be helpful.
When appropriate, as the challenge becomes public, library and school district administrators may seek the support of local media. Informing local civic organizations of the facts and enlisting their support may counter negative, one-sided media coverage with moderate, tempered discussion. These tips will keep you calm and collected while you address the media about the challenge
- When the reconsideration process is subverted or undermined
If after discussing the legal and ethical reasons for following the reconsideration process, the principal or library director does not follow policy and removes the challenged resource (or one about which a concern has been raised), how far should a librarian go to defend a library resource?
This is a personal, ethical decision, and the librarian must weigh what else can be done. If the director or principal is adamant, the librarian may be forced to evaluate the risk of retaliation from his supervisor or losing a job against the merits of continuing to oppose censorship by a supervisor. After considering the situation carefully, he may come to acknowledge that he has done all that is possible at this time, or he may decide that taking a principled stand is better for him.
The process can also be compromised if the concerned individual or group goes around the policy structure to speak directly to a higher authority such as an alderman, school superintendent, or school board members. Although the public official or school administrator should remind the challenger that there is a review process in place, this does not always occur.
Guiding Documents to Safeguard Intellectual Freedom and Prepare your Library, School or College Against Censorship
As with any public service, libraries receive complaints. One of our responsibilities is to listen in a respectful and fair manner. The complaints that librarians often worry about most are those dealing with library materials, privacy and the internet. The key to successfully handling these complaints is to be sure the library staff and the governing authorities are all knowledgeable about the complaint procedures and their implementation.
Although the Articles of the Library Bill of Rights are unambiguous statements of basic principles that should govern the service of all libraries, questions do arise concerning application of these principles to specific library practices. The interpretations are designed by the Intellectual Freedom Committee to clarify the implications and applications of the original six articles. These documents are policies of the American Library Association, having been adopted by the ALA Council.
- Developing Policies - LibGuide developed by ALA librarians (2016)
- Selection and Reconsideration Policy Toolkit for Public, School, and Academic Libraries (2018)
- Privacy and Confidentiality Policy - Excerpted from the Privacy Tool Kit (2014)
- Internet Use Policy - Excerpted from the Libraries and the Internet Tool Kit (2012)
- Answering questions about youth and access to library resources
If your library serves youth, you may find that you need to respond to a concerned adult such as a parent, guardian or board member about resources and services in your collection. This document is designed to help you explain how and why your library selects the resources it provides. It can also help you respond to questions and challenges about material that adults may consider inappropriate.