Office for Diversity, Literacy and Outreach Services

Documenting the cultural heritage and unique experiences of your community members provides a more inclusive archival record. This presentation covers the steps needed to establish relationships and work with

This 6-week online course introduces students to the breadth of considerations, standards, and skills needed to successfully launch and manage a digital library program.

This 4 week course Fundamentals of Management is designed for new managers to build the skill set they need to successfully lead their department or organization, as well as support existing managers looking to

This six-week course is an introduction to fundamental concepts of metadata.

Study room spaces have become a critical resource offered in large academic libraries, yet their standard configuration and policies may not be serving the diverse needs of all patrons. To address this, we

Join a facilitated review of the results from the Public Library Association’s (PLA) 2025 Public Library Services for Strong Communities survey.

This six-week online course is a basic primer for library acquisitions concepts common to all library material formats.

This 4-week online course provides an overview of acquiring, providing access to, administering, supporting, and monitoring access to electronic resources.

Do you want to take your library’s customer service to the next level? If so, this session is for you. We’ll share a step-by-step overview of how libraries have overhauled their customer service philosophy and

This four-week online course addresses the basic components of collection development and management (CDM) in libraries.