Member Relations & Services


The primary mission of the Member Relations & Services team is to provide the highest and most efficient level of service to our members and customers. We are dedicated to making the membership and customer experience rewarding and seamless. We strive to offer the wide variety of information about ALA, its offices, divisions, round tables, products and services in a member friendly, welcoming way. ALA offers so much to library workers and the library community that we strive to make getting what our members and customers need as simple as possible.


  • Operate the call center to provide support across the organization and provide general support for membership, registrations, and subscriptions.
  • Manage and process applications for membership and subscriptions.
  • Manage the new member welcome process and membership renewals.
  • Coordinate membership recruitment campaigns to increase ALA’s impact on the library community.
  • Coordinate outreach at ALA and chapter/affiliate library conferences.
  • Provide registration management for divisional institutes, symposiums, affiliates, and e-learning courses.
  • Facilitate networking among the membership in person and through social networks.
  • Cultivate member initiatives and new ways of working within the association.
  • Provide staff support to the ALA Membership Committee, Membership Promotions Task Force, Committee on Membership Meetings and Presidential Task Forces.
  • Process claims for missing journals.
  • Maintain the integrity of the membership database.


ALA Midwinter Conference 2020 | Philadelphia, PA – ALA Lounge, Networking Uncommons and Membership Booth

Public Library Association (PLA) Conference 2020 | Nashville, TN – ALA Booth #845

Reaching Forward (ILA) 2020 | Rosemont/Chicago, IL

Virtual Membership Meeting 2020 | Virtual

ALA Annual Conference 2020 | Chicago, IL – ALA Lounge and Membership Booth

Initiatives & Projects

  • Member Value Programs (MVP). Learn about the direct benefits of membership, including discounts on products and services for yourself and your library. Start taking advantage of our programs today.
  • Learn about and get the most from your membership investment.
  • Find out about the ways to get more involved in ALA through Association resources, initiatives and by meeting other members.
  • Members at All Stages of a Career - from the student-to-staff transition to a full-time to retired change, keeping membership relevant to you personally at any stage in your work/life

Related Committees


Melissa Walling

Director, Member Relations & Services

Liza Carr

Membership Specialist/Customer Service Team Leader

Tina Coleman

Marketing Specialist

Judy Czarnik

Membership Marketing & Engagement Manager

Brenda Dandridge

Senior Customer Service Representative

Kyria Redd

Customer Service Representative

Vicki Williams

Manager, Member & Customer Service