Digital Inclusion Survey

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Thanks for taking the digital inclusion survey! Findings, upcoming issues briefs and interactive tools will be announced on this page in the near future - check back for updates.

About the Study

Documenting the impact of libraries in the Digital Age is more important than ever as government officials make difficult decisions with increasingly tightened public funds. Studies show that libraries are vital digital hubs that provide access to public access technologies and digital content, and that millions of people use those technologies for education, employment, civic engagement, and health purposes and to enhance their digital literacy skills. In doing so, public libraries are essential to the building of digitally inclusive communities.

The Digital Inclusion Survey is funded by the Institute of Museum and Library Services, and conducted by the American Library Association (ALA) Office for Research & Statistics and the Information Policy & Access Center at the University of Maryland. The International City/County Management Association and the ALA Office for Information Technology Policy serve as partners on the grant. This study conducts a national survey of public libraries that explores the digital inclusion roles of public libraries in four key areas:

  • Public access technology infrastructure resources and capacity (e.g., public access workstations; broadband connectivity).
  • Digital content, services, and accessibility.
  • Digital literacy (including languages in which instruction is offered).
  • Domain-specific services and programs (civic engagement, education, health and wellness, and workforce/employment).

The survey will provide national and state estimates, but more importantly, will interactively show public libraries in context with community-level data (e.g. levels of poverty, unemployment rates, graduation rates). Survey participants will be able to identify community impacts of library public computer and Internet access; identify gaps in technology services based on community needs and demographics; and demonstrate library contributions to community digital inclusion efforts.

More information regarding the study and survey, including examples of data use, interactive data tools, issue briefs regarding public libraries and aspects of digital inclusion, is available at

Funded By

For additional information on the Digital Inclusion Survey, please contact the Office for Research & Statistics.