As part of an ongoing effort to improve member experience, the American Library Association (ALA) will host a series of gatherings at the 2015 ALA Annual Conference & Exhibition to receive feedback about how it is communicating with current and prospective members.
In the 90-minute Kitchen Table Conversations, ALA staff and member leaders will ask volunteers a series of open-ended questions about their interactions with ALA. Topics may include joining and renewing, streamlining email communications, and how ALA can help members get the information they need. A note-taker will be present to record comments, but they will be kept anonymous.
The conference will be held June 25 to 30 at the Moscone Convention Center in San Francisco.
The Kitchen Table Conversations are open to all conference-goers, regardless of membership status, and will be held at the following times. All gatherings will take place in the Marriott Marquis San Francisco Walnut room. (Follow the links to add the times to your Scheduler.)