ORE Online
Website: Ohio Library Council
http://oreonline.olc.org
This website has six self-paced training modules for many aspects of reference work. Each module includes resource links, exercises, and quizzes.
Professional Competencies for Reference and User Services Librarians, 2017 Revised
Website: Reference and User Services Association
http://www.ala.org/rusa/resources/guidelines/professional
Guidelines to provide librarians, libraries, and information centers with a model statement of competencies essential for successful reference and user services librarians. The site includes a printable PDF version.
Public Services Sequence
Course: WebJunction
http://learn.webjunction.org/course/index.php?categoryid=34
Series of four self-paced courses that provide reference and public service training. Courses are free but require creation of a WebJunction account.
Unleashing Your Power: Basic Training for Library Services Staff
PowerPoint: MLA/DLA Joint State Conference, 2016
https://www.slideshare.net/CathayKeough/unleashing-your-power-basic-training-in-library-reference-services
This slide show is an interactive conference presentation on basic skills and best practices for reference service.