Public Services Sequence
Series of four self-paced courses that provide reference and public service training. Courses are free but require creation of a webjunction account.
Reference 101, September 2010
Course: Colorado Library Consortium
This tutorial is designed to give an overview of what goes into a good reference interview and what reference resources are available in your library or through the Internet.
Reference Services and Sources, 11/10/2014
Article: Elmer E. Rasmuson Library
Article on reference services, selecting the right reference source, types of reference sources, where and how to find reference sources, and reference sources available via the Web.
Professional Competencies for Reference and User Services Librarians, 1/26/2003 (2016 revisions in progress)
Website: Reference and User Services Association
Guidelines to provide librarians, libraries, and information centers with a model statement of competencies essential for successful reference and user services librarians.