Strategic Planning for Results, 2008
Book: ALA Editions
The PLA Results Series has long served to help public librarians envision, evaluate, and respond to community needs with distinctive programs and services. Building from this proven model, Strategic Planning for Results by Sandra Nelson is the fully revised version of Planning for Results, the foundational book in this groundbreaking series.
Working with Library Statistics
Article: National Network of Libraries of Medicine
The article breaks down different categories (books, documents, reference questions, internet usage, etc.) into a definition of the category, source of data, considerations, and ease of collection.
Public Libraries in the United States Survey
Website: Institute of Museum and Library Services
The Institute of Museum and Library Services (IMLS) provides statistics you can use, allows you to search for libraries, compare libraries, and look at their survey data.
Statistics in Libraries: How to Use and Evaluate Statistical Information in Library Research
Slideshow: John McDonald
John McDonald’s presentation provides links to additional resources in addition to information on use and evaluation of statistics.
Project Outcome: Measuring the True Impact of Public Libraries
Website: Public Library Assocation
PLA’s Project Outcome performance measurement tool along with current offerings, surveys, the ability to compare data, and much more.
Measuring Quality: Performance Measurement in Libraries, 2nd revised edition
Book: International Federation of Library Associations and Institutions
Edited by Roswitha Poll & Peter de Boekhorst, the 2nd revised edition was expanded to include information on public libraries as well as academic.
Library User Survey Templates & How-Tos
Website: Library Research Service
LRS free survey templates for programs and events and ways to administer them.
The Top 5 Performance Management Tools: Good News and Cautionary Tales
Bernard Marr not only discusses key performance indicators but also has links to articles on what these indicators are and how to maximize them.