Customer Service/Staff Development
These on-demand webinars are listed from most recent to oldest. See PLA On-Demand Webinars for general information about our on-demand webinars and a list of available topics.
Pima County (AZ) Public Library (PCPL) has radically shifted its approach toward interacting with youth in violation of the library’s Customer Code of Conduct. Using restorative justice practices, PCPL created a justice board with community partners to facilitate more mindful approaches to incidents involving youth, focusing on creating opportunities for growth and engagement rather than barriers to library access. This webinar explores the praxis behind this organizational culture shift including the successes and challenges faced by staff.
With over 100 top-quality education programs, a bustling exhibits hall featuring the latest library products and services, and social events that include author luncheons and networking receptions, the PLA 2018 Conference offers something for everyone in public libraries. This on-demand webinar will help attendees plan for getting the most out of their time in Philadelphia and show non-attendees how to get a taste of the PLA 2018 experience. Learn tips and tricks from PLA Conference pros to help focus your priorities, plan your schedule, and prepare for conference success.
As part of PLA’s commitment to working toward making its educational events accessible to all, this webinar offers practical recommendations for creating accessible presentations for the PLA 2018 Conference and beyond. Learn how to design presentation materials that are accessible and to deliver educational content, including facilitating discussion, in a way that reaches all audience members. This webinar includes specific advice on slide structure, font choices, and file formats, and provides examples of the accessibility features of popular presentation software options.
In alignment with ALA’s strategic direction on equity, diversity, and inclusion, this on-demand webinar provides an introductory understanding of the concepts of power, identity, and oppression, and how they impact public libraries’ staff, services, programs, collections, and spaces. Through presentation and dialogue, the panelists discuss the role of allies in addressing these concepts. This on-demand webinar is also an excellent primer to the PLA 2018 preconference, “Understanding Identity, Power, Oppression + Liberation: A Justice + Equity Training.”
Education about consumer health services and programming can help public librarians stay current and develop new programs and services for their communities. This on-demand webinar provides an overview of educational programs available via the National Network of Libraries of Medicine about consumer health and specific health topics. These programs can help librarians get the Consumer Health Information Specialization (CHIS) credential, which brings an additional, recognized level of expertise to their libraries and helps them connect with community partners.
Are you interested in learning how to incorporate immigration services into the library? PLA and the ALA Office for Diversity, Literacy, and Outreach Services (ODLOS) invited the Immigration Advocates Network (IAN) to share valuable information about their free online tools—immi and Citizenshipworks—which can be used to expand the capacity of your citizenship corner and provide people with self-guided immigration legal assistance. IAN also discusses the ways libraries are currently using immi and Citizenshipworks in its branches.
Explore various ways to make goal-setting work for you, whether those goals are personal or work-related. Do you start the year out with a list of things you want to accomplish, but slowly as the year progresses, you lose sight of what you wanted to make happen? You are not alone! Discussed are different systems for goal-setting, including for yourself and your teams, strategies to make sure your goals are manageable, and ways to stay on track. — PREVIEW AVAILABLE
The end of each year brings a deluge of lists with everyone and their neighbor weighing in on what are the "best" books. But are this year’s “best” titles a sure bet to recommend to your readers? And what happens in a few months? What lists can we fall back on as we work with readers no matter the season? Readers’ Advisory specialist Becky Spratford takes you down this year’s "best" list rabbit hole, makes sense of reading trends, and starts you off on crafting your plan to help your patrons find the right reads.
Library space design traditionally begins with contents and collections. Dokk1, Aarhus (Denmark) Public Libraries' new main library that opened in 2015, embodies a shift in philosophy: library design for people. Through a highly inclusive process the library became a space that empowers its citizens. This on-demand webinar focuses on planning spaces for discovery, creation, participation, learning, performing, and innovation. Whether you are thinking about repurposing space, renovating, or building a new library, designing for people is an essential space planning concept. — PREVIEW AVAILABLE
How do we move from a scattershot evaluation process which nearly everyone dreads to one that effectively resolves issues and motivates employees to stretch with full managerial support? The Toledo-Lucas County (Ohio) Public Library has developed a hybrid evaluation process that achieves these goals yet remains flexible enough to work for all employees. Most people dread evaluations; this library has worked hard to make them inspirational and effective. Hear their story and see what they’ve developed. — PREVIEW AVAILABLE