Customer Service/Staff Development
These on-demand webinars are listed from most recent to oldest. See PLA On-Demand Webinars for general information about our on-demand webinars and a list of available topics.
Are you interested in learning how to incorporate immigration services into the library? PLA and the ALA Office for Diversity, Literacy, and Outreach Services (ODLOS) invited the Immigration Advocates Network (IAN) to share valuable information about their free online tools—immi and Citizenshipworks—which can be used to expand the capacity of your citizenship corner and provide people with self-guided immigration legal assistance. IAN also discusses the ways libraries are currently using immi and Citizenshipworks in its branches.
Community members enter public libraries every day, hoping to complete life tasks many of us take for granted, but lacking the basic computer skills to accomplish them. DigitalLearn.org can complement the classes and one-on-one training your library staff are already providing. DigitalLearn.org is a collection of video-based tutorials to help inexperienced and low-level learners with computers and the internet. This free on-demand overview of PLA’s digital literacy tool for libraries includes specific information on how your library can start the process of creating its own DigitalLearn site.
Explore various ways to make goal-setting work for you, whether those goals are personal or work-related. Do you start the year out with a list of things you want to accomplish, but slowly as the year progresses, you lose sight of what you wanted to make happen? You are not alone! Discussed are different systems for goal-setting, including for yourself and your teams, strategies to make sure your goals are manageable, and ways to stay on track. — PREVIEW AVAILABLE
A free archived webinar exclusively for PLA members! The end of each year brings a deluge of lists with everyone and their neighbor weighing in on what are the "best" books. But are this year’s “best” titles a sure bet to recommend to your readers? And what happens in a few months? What lists can we fall back on as we work with readers no matter the season? Readers’ Advisory specialist Becky Spratford takes you down this year’s "best" list rabbit hole, makes sense of reading trends, and starts you off on crafting your plan to help your patrons find the right reads.
Library space design traditionally begins with contents and collections. Dokk1, Aarhus (Denmark) Public Libraries' new main library that opened in 2015, embodies a shift in philosophy: library design for people. Through a highly inclusive process the library became a space that empowers its citizens. This on-demand webinar focuses on planning spaces for discovery, creation, participation, learning, performing, and innovation. Whether you are thinking about repurposing space, renovating, or building a new library, designing for people is an essential space planning concept. — PREVIEW AVAILABLE
How do we move from a scattershot evaluation process which nearly everyone dreads to one that effectively resolves issues and motivates employees to stretch with full managerial support? The Toledo-Lucas County (Ohio) Public Library has developed a hybrid evaluation process that achieves these goals yet remains flexible enough to work for all employees. Most people dread evaluations; this library has worked hard to make them inspirational and effective. Hear their story and see what they’ve developed. — PREVIEW AVAILABLE
Productivity and planning expert Kari Chapin shares actionable tips and tricks that you can start immediately. These productivity tips and tricks will help you take back your time, starting with your morning routine and ending with your evening wind down—and everything in between. Focused on habits you can build, time management strategies, and an encouraging realistic approach, this on-demand webinar will help you see your typical day in a new light. — PREVIEW AVAILABLE
Whether you are exploring options at your current library or envisioning a new workplace, an Individual Development Plan (IDP) can be a helpful tool to identify, organize, and communicate your career goals. This on-demand webinar provides tips and guidelines about the purpose of an IDP and how to put it into action. Explore the components of an IDP, learn about free and low-cost learning resources that can support your professional development, and gain tools for communicating your development plan with your supervisor. — PREVIEW AVAILABLE
So, your library has discovered bed bugs in your facility or collections. Or maybe your library is lucky and hasn't yet had a bed bug introduction, but you’d like to be prepared if and when that introduction happens, so you’re not trying to have months' worth of policy discussions in a few hours or days. This on-demand webinar will provide everything you need to know, from identifying bed bugs, to ways they are introduced into the library, to treatment and mitigation options that will help you protect your library's facilities and collections on a daily basis. — PREVIEW AVAILABLE
We often hear about "skilled volunteerism" but what does it mean and how can it help to build capacity in your library? How do you plan for and recruit skilled volunteers? What changes might you need to make to your traditional volunteer services to be successful with skilled volunteers? During this webinar, participants will hear from libraries who have been participating in the "Get Involved: Powered by Your Library" volunteerism initiative. Learn about their successes and how to plan your next move. — PREVIEW AVAILABLE