Who to Contact
The Public Library Association (PLA) is a division of the American Library Association (ALA), located at 50 E. Huron, Chicago, IL 60611. Office hours are 8:30 AM–4:30 PM Central, Monday–Friday. ALA’s toll free number is 1-800-545-2433, staff extensions are listed below. PLA’s general line is extension 5PLA (5752), fax number is 312-280-5029, and general e-mail is firstname.lastname@example.org. Feel free to contact the office any time you have questions. If no one is available when you call, please leave a message. All staff have voice mail and will respond as quickly as possible.
PLA 2018 Contact Information
If you can't find the information you're looking for on the PLA 2018 Conference website, here are some suggested contacts:
Registration & Housing
Problems or questions regarding registration or housing? Contact Experient at email@example.com or 800-424-5249 (U.S. and Canada)/847-996-5829 (all other countries). Experient representatives are available Monday–Friday, 9:00 AM–6:00 PM Eastern.
Interested in exhibiting at PLA 2018? Contact Carly DiVito, Corcoran Expositions, at 312-541-0567 or firstname.lastname@example.org.
Contact Corcoran Expositions, Matt McLaughlin at 312-265-9655, email@example.com.
All other questions, please contact PLA at 800-545-2433 x5PLA (x5752) or firstname.lastname@example.org; or find someone to help in the PLA Staff directory below.
PLA Staff Areas of Responsibility
- Administration and PLA Board – Barb Macikas
- Committees and Governance – Megan Stewart
- Communications – Laurence Deutsch
- Conferences and Continuing Education
- Customer Service – Megan Stewart
- Digital Literacy – Scott Allen
- External Partnerships – Larra Clark
- Family Engagement – Scott Allen
- Grants Management – Mary Hirsh
- Leadership Initiatives – Charmin Members
- Marketing and Membership – Kara O’Keefe
- Performance Measurement – Emily Plagman
- Publications – Kathleen Hughes
- Website and Technology – Steven Hofmann
PLA Staff Directory
Responsible for grant and proposal development and management of a range of activity including DigitalLearn.org, family engagement, and the Legacy grant, funded by the Bill & Melinda Gates Foundation.
Responsible for supporting PLA continuing education programs and conferences.
Responsible for working with the PLA staff, board, and external organizations to leverage and support research and outcome measurement, digital literacy, and partnerships.
Responsible for PLA communications activities, including the development and implementation of a comprehensive communications strategy, as well as the coordination of PLA’s outreach to key external audiences.
Program Officer, Continuing Education
Responsible for meeting management for PLA Conference and ALA conferences. Supports the work of the Continuing Education Program Manager for programs such as PLA Leadership Academy, PLA Dynamic Planning Institute, and other educational offerings, supports PLA’s digital literacy initiative, DigitalLearn.org.
Melissa Faubel Johnson, CMP
Meeting and Special Events Planner
Responsible for management of exhibits, site review, hotel contracts, and major events and programs at PLA Conference, including opening and closing sessions, luncheons, as well as major events such as the PLA President’s Breakfast at the ALA Annual Conference.
Responsible for development, management, and coordination of grant-funded activities. Represents PLA in partner initiatives.
Manager, Web Communications
Responsible for management of PLA web and digital media initiatives and programs. Heads development of PLA web properties, and implementation of member communities and web-based education.
Kathleen M. Hughes
Responsible for coordination support of PLA’s performance measurement initiative, Project Outcome, funded by the Bill & Melinda Gates Foundation.
Responsible for directing activities of PLA. Coordinates policy implementation and strategic planning, prepares PLA budgets, serves as ex-officio member of PLA's Board of Directors, and serves as official contact for external organizations.
Manager, Continuing Education
Responsible for oversight of the development and implementation of PLA's educational programs at PLA Conference and ALA conferences, as well as regional educational programs including PLA Leadership Academy and PLA Dynamic Planning Institute; and for creation of online educational programs, distance learning programs, and other new educational offerings for PLA.
Leadership Initiatives Manager
Responsible for the overall strategic design, development, implementation, and growth of PLA’s leadership development programming.
Manager, Marketing and Membership
Responsible for all PLA marketing activities including the biennial PLA Conference. Directs all membership promotion and retention efforts, manages content and design of webpage and e-newsletter.
Responsible for PLA’s performance measurement initiative, Project Outcome, funded by the Bill & Melinda Gates Foundation.
Responsible for member contact and assistance, maintenance of committee rosters, coordination of appointment process, support for the work of the PLA Board of Directors, and coordination of PLA Awards program.
PLA staff photos as indicated by Erin Drewitz Photography