With Friends Like These

Friends are wonderful assets to their libraries... unless they're not! Sadly, some Friends groups fall into cliques, start demanding to determine how the money is spent, start believing that they "own" the money raised rather than understanding their role as "trustees" of the money, and even start wanting a say in the library’s governance and/or operations. Based on her recently published book, The Good, The Great, and the Unfriendly: A Librarian's Guide to Working with Friends Groups, Sally Gardner Reed (former Executive Director of United for Libraries) discusses ways to work with Friends who go rogue, how to bring them back in line, and what to do when nothing works.

Learning Outcomes

By participating in this webinar you will learn:

  • Ways to work with Friends who go rogue.
  • How to bring them back in line.
  • What to do when nothing works.

Who Should Attend

  • Library Directors
  • State Library Staff
  • Friends Groups


Sally Gardner Reed is the former Executive Director of United for Libraries, formerly Executive Director of Friends of Libraries U.S.A. (FOLUSA). Prior to accepting this position in 2002, Sally spent nearly 20 years in library administration running small public libraries in New England and the Midwest, and most recently she was the director of the Norfolk (Va.) Public Library. Sally is the author of eight books on library management, advocacy, volunteers, and fundraising and numerous articles for professional library journals. She has presented programs and workshops to hundreds Friends of Library groups, Boards of Trustees, and librarian groups nationally and internationally. She is the 2000 recipient of ALA’s Herbert and Virginia White Award for promoting libraries and librarianship. Sally retired in July, 2017, and is currently consulting for libraries around the country.



  • $75
  • $50 (United for Libraries member)

How to Register

Tech Requirements

This webinar uses Adobe Connect software, which may require a small download, but is easily accessed by most computers.


Beth Nawalinski
Executive Director
United for Libraries
(800) 545-2433, ext. 2161