The public library has become a key means of “access to Federal, State or County government” for many library patrons, as “it provides a service where some business can only be conducted via the Internet.” Many libraries recognize that the Internet access they provide is the only way that some patrons can interact with e–government services. One Texas library explained, “As government entities increasingly turn to Web–based applications to service clients, a large proportion of the community is relying upon the Library for access to and instruction/assistance on using the Internet.”
In early 2006, many people relied on the public library for an important interaction with e–government — signing up for the mandatory Medicare prescription drug coverage plans. Though enrollment for these programs was not limited to online forms, the government encouraged seniors to register online, and much of the information about the program was primarily available online. As a result, many seniors relied on Internet access in libraries to research the drug plans and to sign up for them. A number of libraries, particularly those in areas with higher concentrations of seniors, indicated that they had become well–versed in the plans by helping seniors. A South Dakota library spoke for many by writing, “During the last few months this library has been able to help many older citizens sign up for the Part D medicare drug program.”
The reliance on the public library’s public access computing and Internet access to research tax information and complete online tax forms has also become commonplace. As one library explained, “Our connection also allows us a lifeline to government documents — we wouldn’t be able to provide tax forms this year without it.” The ability of patrons to complete taxes online at the library is important in many communities around the country.