Biblio
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Opportunity For All : How The American Public Benefits From Internet Access At U.s. Libraries. Washington, D.C.: Institute of Museum and Library Services.
. 2010. “Communicating The Impact Of Free Access To Computers And The Internet In Public Libraries: A Mixed Methods Approach To Developing Outcome Indicators”. Public Library Quarterly 28 (2): 109 - 119.
. 2009.