The National Library of Finland coordinated a customer survey for users of research and special libraries as well as public libraries in 2010. The first national online questionnaire was conducted in 2006. The number of responses rose by 56% compared to the previous survey. In the public library sector, over 80% of the users agreed that the library services had supported their cultural and literary interests. Around 80% of the university and university applied sciences library users thought that libraries had helped to improve the quality of their work and studies, the same was true for 71% of the special library respondents. In all libraries, the staff's willingness to provide assistance was one of the most important factors affecting the quality of service. In terms of their service attitude, libraries were assessed as having succeeded as well or even slightly better than two years ago.
6-12 (elementary/middle school)
Forty-three percent stated that having a public library move into a community would help attract businesses to the area, and 78 percent believed that public libraries improve a community by helping people learn new skills so they can get better jobs. A whopping 98 percent felt that public libraries help people learn new things no matter what their age.
A majority of public libraries, 67%, report that they are the only free source of computer and Internet access for the communities they serve.
The economic value of the Library services that help Philadelphians learn to read and acquire working skills totals $21.8 million for FY10, comprised of:$18.4 million in literacy-related reading & lending$2.6 million in literacy related programming$818,000 in literacy-related online activities(p.5)
Libraries have become an important part of the educational system in the United States, particularly through their computer and Internet services; in addition to allowing users access to the educational system online, they provide individual work stations, specialized classes, one-on-one training, and coordinated efforts with other groups in support of educational activities. (p.56)
Students tend to perform better on achievement tests where school libraries have: More full-time equivalents (FTEs) of staffing; Larger collections of periodicals and instructional videos; Better-networked online resources made accessible via computers in the library as well as in classrooms, lab, and offices; Higher total library expenditures; and Heavier use, as indicated by both library visits and circulation. (p. 11)
Elementary schools with at least one full-time endorsed librarian averaged better [Colorado Student Assessment Program] CSAP performance than those with less than one full-time endorsed librarian. (p. ii)