By Patrick Hogan |
Amanda Bielskas and Kathleen Dreyer are reference librarians at Columbia University and authors of IM and SMS Reference Services for Libraries, #19 in The TECH SET. They believe that reference through IM and text messaging is not only a service librarians can offer, it's a necessary one. In this brief interview with Ellyssa Kroski, they discuss their inspiration for the book and a few how-to projects covered in the implementation chapter.