We have moved IT support to a new platform! TrackIt tickets with an open status as of 12/20/22 have been moved to the new platform. You will continue to receive email notifications on their status until resolved.

All new IT support requests must be sent directly to help@ala.org via email.

We will launch the staff-facing website for our new support platform after the ALA winter break. Until then, please use email to communicate with your IT support agent on your requests. You can expect more information soon on the functionality of the new support ticket site, including a searchable knowledge base, ticket status based on defined service level agreements, and much more.