23rd Annual Reference Research Forum

2017 ALA Annual Conference - Chicago, IL

Research Consultations and Student Success
Presenter: Ann Roselle, Phoenix College

Based on original research applying the Framework for Information Literacy, this presentation explores the question: What common themes occur in research consultations? Patterns emerged from analysis of 522 field notes recorded by a team of librarians after consultations, along with in-depth telephone interviews with librarians at other institutions. Within and beyond information literacy concepts, librarians establish connections with students that range from explaining research as inquiry to preventing course withdrawls. This presentation proposes that academic libraries can positively affect student retention by intentionally leveraging relationship-building opportunities in the research consultation context.

Analyzing Data Consultations: What Liaisons Can Learn about Users' Data Needs and Use of Tools
Presenters: Wenli Gao, University of Houston, Lisa Martin, University of Houston and Irene Ke, University of Houston

As more academic libraries start to offer data services, liaison librarians find themselves needing to improve their data consultation skills. This study analyzed email and in-person data consultation transactions for the academic year 2014-2015 and conducted content analysis to dig deeper into the questions and answers. The results of this study would provide librarians with insights to users' data service needs and help librarians focus professional development on tools and resources that are most relevant for users.

'Is it a journal title, or what?' Mitigating Microaggressions in Virtual Reference
Presenters: Marie Radford, Rutgers University, Vanessa Kitzie, Rutgers University, Lynn Silipigni Connaway, OCLC and Diana Floegel, Rutgers University

Microaggressions are intentional or non-intentional verbal, behavioral and environmental indignities towards marginalized individuals. Microaggressions are subtle, nuanced, and difficult to detect and address, especially in virtual environments. This presentation reports results from qualitative content analysis of a large, longitudinal, random sample of QuestionPoint virtual reference service (VRS) sessions (drawn from 2006, 2010, and 2016). In this time of heightened online conflict, attendees will be provided with research-based examples and guidelines to help them to both recognize microaggressions and to minimize them to enhance service excellence.