19th Annual Reference Research Forum

2013 ALA Annual Conference - Chicago, IL

Research Guides Usability Study
Presenters: Angela Pashia, University of West Georgia and Andrew Walsh, University of West Georgia

No description available.

Two Birds, One Stone: Using a Mixed Methods Approach to Measure Service Process and Identify Usability Pain Points in Virtual Reference
Presenter: Christine Tobias, Michigan State University

No description available.

Query Clarification in Chat Reference: A Visual Transcript Analysis
Presenter: Alexa Pearce, New York University

No description available.