18th Annual Reference Research Forum

2012 ALA Annual Conference - Anaheim, CA

Best Practices of Text Reference Service: A Synergistic View
Presenter: Lili Luo, San Jose University

No description available.

Apples and Oranges: Lessons from a Usability Study of Two Library FAQ Web Sites
Presenters: Susan Gardner Archambault and Kenneth Simon

No description available.

Research Assistance Interactions: Exploration of Users' Motivation and Perceptions
Presenters: Alison Graber, Alison Hicks, Caroline Sinkinson, and Stephanie Alexander

No description available.