RSS Managing, Marketing & Measuring Reference Services


This committee will create tools or learning opportunities to help librarians and staff manage reference services including:

  • the use of qualitative and quantitative data to assist in responsible planning and decision making in reference services
  • management and evaluation of reference services
  • marketing reference services to patrons


Robin Brown (Chair, July 1, 2021, to July 5, 2022)
Emily G. W. Adhikari (Member, July 1, 2020, to June 30, 2022)
Emily G. W. Adhikari (Member, July 1, 2021, to June 30, 2022)
Dr. Linda K. Colding (Member, July 1, 2019, to July 20, 2021)
Ms. Joan Petit (Member, July 1, 2021, to June 30, 2023)
Deborah Ripley (Member, July 1, 2021, to August 10, 2021)
Bill Ladewski (Staff Liaison, October 8, 2018, to December 31, 2099)

Displaying active committee roster as of 07/01/2021. Last retrieved on 06/04/2023. Members can log in and refresh the page to view full contact information for committee members.


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ALA values committed and active committee members. Qualified RUSA members are welcome to volunteer to serve on this or any of RUSA's many committees. Committee members must have an interest in the work of the committee, be able to attend Annual Conferences and Midwinter Meetings to participate in the meetings and activities of the committee, and be able to work between conferences via e-mail and ALA Connect. Express your interest in serving on this or other committees by filling out an application form. Appointments take place once a year, during the spring. Committee service usually begins following Annual Conference, about July 1.

Staff Liaison

Ninah Moore

Training and Events Coordinator