Reference Interview 101-Fall 2022

Monday, 10/3/2022 - Monday, 11/14/2022

Reference Interview is a comprehensive six-week course focusing on the methods of evaluating reference service, behavioral aspects of reference service, and the different types of questions that can be used to help patrons identify what they need. Using images and text, this in-depth educational approach covers everything from the approachability of the librarian to how to follow up with a patron. Scheduled chat sessions will model interviewing techniques using sample dialogues.

Reference Interview is tailored for support staff, library technicians, newly hired reference librarians, and those librarians who want to brush up on their interview skills. The topics covered are introductory in nature.Class segments are geared to cover issues of interest to staff in all types of libraries. 

Learning Outcomes

  • Module 1: Introduction
  • Module 2: Reference Evaluation
  • Module 3: Behavioral Guidelines
  • Module 4: Approachability
  • Module 5: The Reference Interview Environment
  • Module 6: Questioning and Listening Techniques
  • Module 7: The Reference Interview: Dialogues
  • Module 8: The Reference Interview: Follow-up

Who Should Attend

  • Support Staff
  • Library techniques
  • Newly hired reference librarians
  • Librarians who want to brush up on their interview skills

Registration

Cost

  • $129.58 for RUSA members
  • $188.10 for ALA members
  • $209.00 for non-ALA members
  • $141.08 for student members and retired members

How to Register

  • Online 
  • By Email: download, complete and email form (PDF) to registration@ala.org
  • By Mail: Download, complete and mail form (PDF) to American Library Association, ATTN: MACS/Online CE Registration, 225 N. Michigan Ave. Suite 1300, Chicago, IL 60601

Tech Requirements

ALA uses Moodle for all online educational courses. Learn more about Moodle at www.moodle.org

Contact

Questions about your registration should be directed to registration@ala.org. Technical questions about the course should be directed to Ninah Moore at nmoore@ala.org

Thank you and we look forward to your participation!