Policies and Procedures: Letting them work for you and your patrons

Wednesday, 11/3/2021
  • 2:00 PM-3:00 PM (Eastern)
  • 1:00 PM-2:00 PM (Central)
  • 12:00 PM-1:00 PM (Mountain)
  • 11:00 AM-12:00 PM (Pacific)

Creating policies and procedures are the backbone of library operations. Policies and procedures influence everything from circulation to staff training. Ever have a difficult patron or a dispute? Conflict is hard enough to deal with, but not having an answer makes the situation worse for you and the patron. What about library staff? A lack of procedure makes it harder for you and your staff to set boundaries, understand their patron-base, recognize their needs, and how it fits into the library mission. Creating policies and follow-through procedures are vital for libraries to set guidelines and ensure the diverse needs of patrons are being met. 


Learning Outcomes

By the end of this webinar the participant will be able to:

  • Develop an understanding of policies and how they influence decisions and audiences
  • Learn how to create a policy, communicate effectively, and enforce policies
  • Identify what types of policies work foryour library, factoring in patron audience and library mission
  • Create procedures and decision-making to model policies and meet diverse patron needs

Who Should Attend

Leaders, managers, and front-line staff are most impacted by policies and procedures because they are the one that have to enforce procedures and communicate them with patrons. Nearly all patrons will have questions at some point, some may even dispute what you have enforced. How do you deal with this? If you are in circulation, access services, reference, or any front-line position, the webinar will teach you how policies and procedures effect decisions and your ability to enforce policies. 


Jennifer Blair, Head of User Services Librarian and Associate Professor at Azusa Pacific University. Her role is dedicated to the user experience and teaching. 



Individual registration rates are as follows:

  • RUSA members: $49
  • ALA members: $60
  • ALA student & retired members: $25
  • Non-members: $79

Group rate: $279 single login

*DURING THIS TIME OF COVID-19 RELATED LIBRARY CLOSURES: For purposes of group registration, RUSA will define a group as up to 20 staff from a single library system working remotely and logging in individually from multiple locations to participate in the live webinar broadcast. It will be the responsibility of the registrants to share the webinar login information with members of their staff who wish to participate

How to Register


Tech Requirements

This webinar will be offered using Zoom. Please ensure that you have internet connection. Audio for these sessions will be streamed over computer speakers and via a teleconference line. You will be able to ask questions and interact with the presenter and other webinar participants via chat. 

For assistance for the deaf or hard of hearing, please send your request via email to Ninah Moore at nmoore@ala.org by October 22, 2021


Questions about your registration should be directed to registration@ala.org

Technical questions about the webinar should be directed to Ninah Moore, RUSA Program Officer-Continuing Education, at nmoore@ala.org

Thank you and we look forward to your participation!