Serving those who served: Working with the Veteran and Military Communities

Thursday, 7/13/2017
  • 2:00 PM-3:30 PM (Eastern)
  • 1:00 PM-2:30 PM (Central)
  • 12:00 PM-1:30 PM (Mountain)
  • 11:00 AM-12:30 PM (Pacific)

In recent years, libraries have become increasingly interested in identifying ways that they can better support the veterans, service members, and military family members in their communities. Indeed, IMLS has recognized the importance that libraries can play in supporting veteran and military-affiliated patrons in its new Community-Salute initiative. In this webinar, two librarians who are also military veterans themselves will help librarians get started working with veteran and military-affiliated patrons by sharing some crucial background information about the veteran and military communities, including common pitfalls and FAQs. They will also share ideas, strategies, and success stories related to library outreach and programming for the veteran and military communities in both public and academic libraries.

Learning Outcomes

  • Learning Outcome 1: At the end of this session, attendees will be able to identify at least three behaviors or characteristics that can make veterans and service members different than other patrons in order to better develop programs and services that meet their needs.
  • Learning Outcome 2: At the end of this session, attendees will be able to describe at least two strategies that librarians can take to better engage with student veterans and service members in order to begin to develop programming for veteran and military-affiliated patrons in their libraries.
  • Learning Outcome 3: At the end of this session, librarians will be able to list at least two concrete, low-cost ideas for programs or services appropriate for veteran and military-affiliated patrons in order to implement these or similar ideas in their own library context.

Who Should Attend

Academic librarians who are campus librarians, information literacy librarians, public services librarians, and instruction librarians. Anyone who regularly teaches classes to information users and incorporates or would like to incorporate social media into their instruction.


Sarah LeMire is the first-year experience and outreach librarian at Texas A&M University in College Station, Texas, where she provides outreach and support to student veterans and other military communities on her campus. She was recognized as a member of ALA’s 2015 class of Emerging Leaders. Before becoming a librarian, LeMire served in the U.S. Army as an Arabic linguist, including a deployment to Iraq in 2005–2006. She is the spouse of a current Army service member and a parent to two young girls.



Individual registration rates are as follows:

RUSA members: $45
ALA members: $50
ALA student & retired members: $25
Non-members: $65
Group rate: $99 single login, $38/person multiple logins. (min. 2 people)

How to Register

Register online


Tech Requirements

This webinar will be offered using Adobe Connect. Please ensure that you have Adobe Flash Player Version 10.1 or later on your computer. Audio for these sessions will be streamed over computer speakers and via an optional teleconference line. You will be able to ask questions and interact with the presenter and other webinar participants via chat.

You can test your settings to verify that your computer is configured properly to participate in this webinar.


Questions about your registration should be directed to 

Technical questions about the webinar should be directed to Jennifer Cross, RUSA Web Manager, at 

Thank you and we look forward to your participation!