Multiple Disabilities

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Overview

When referring to people with multiple disabilities, we generally refer to children, youth, and adults with the following issues:

• Limited speech or communication
• Limited physical mobility
• Sensory loss, including visual and hearing loss
• Cognitive, socialization, or behavior issues (see other tips sheets for more information)
• Information-processing or sensory-processing challenges

The library can be a welcoming place for people with multiple disabilities. A beneficial library environment will include technology that provides access to communication and information, with materials that can be accessed easily. Even something as simple as Microsoft’s text-enlargement feature or an easily gripped pen can be assistive. The most important is to create a welcoming and positive experience through friendly personal interactions.

Tips

• Speak directly to all patrons in a normal voice and tone.
• Offer to shake hands.
• Identify yourself, and use the patron’s name when appropriate.
• When offering assistance, ask how the patron would like you to assist.
• Allow the patron time to respond. Count to seven before expecting a response to ensure adequate time for processing.
• Listen attentively, and briefly paraphrase after a question.
• Try to maintain eye level when comfortable and appropriate.
• Use normal language. For example, “see you later” will not offend visually impaired persons.

Resources

• National Rehabilitation Resource Center website includes resources for educators, persons who work with persons with disabilities and researchers wishing to learn more about disabilities.
• TASH International membership organization that advocates for people with disabilities to attain involvement in all aspects of life.