Inside Interlibrary Loan: Basics for a New Millennium-March 2023

Monday, 3/20/2023 - Monday, 4/17/2023

As library shelving and physical collections continue diminish, electronic resource collections continue to grow. To keep up with library trends and evolve in these troubling and uncertain times, we need to expand our Interlibrary Loan (ILL) services to meet the needs of our library patrons. In this four-week asynchronous eCourse, you'll learn to utilize ILL services to do just this. Designed for MLS candidates, MLS graduates, librarians, library administrators, and paraprofessionals, this course teaches you everything you need to know about ILL systems, including its surrounding nuts and bolts, regulations, and copyright issues. You'll also explore potential internal and external policies and procedures that your library can put in place and examine modern day challenges related to electronic resources.

Instructor Debra Lucas-Alfieri will also introduce you to management software tools, both those created internally as a homegrown option, or a proprietary software platform like ILLiad or Tipasa.   Throughout the course, you'll gain exposure to and become skilled in assessing how ILL affects your organizations staffing and budgeting bottom lines. The projects, readings, and exercises will be of an immediate and practical nature.  All students will also complete a series of short answer questions and complete a final analysis of your learning outcomes and experiences.  The expected time commitment is three hours per week.

Learning Outcomes

 After participating in this eCourse, you will:

  • Understand key concepts of ILL infrastructures and operations
  • Grasp the current issues and opportunities for ILL operations, such as international lending, copyright compliances, and software/hardware needed to for an efficient operation
  • Have starting points for creating and enforcing patron-driven borrowing and lending policies and procedures
  • Be able to enhance opportunities in this essential library service at your institution
  • Discuss how changing COVID challenges will drive your ILL operations forward.


Additionally, we will embrace in detail:

  • Definitions
  • Past histories
  • Present situations   
  • Future predictions
  • Benefit and risk management
  • Procedures and staff management

Who Should Attend

This course is designed for MLS candidates, MLS graduates, librarians, library administrators, and paraprofessionals who want to learn more about interlibrary loan systems, whether they currently work in an ILL department or they do not.


Debra Lucas has been the Head of Reference, Instruction, and Interlibrary Loan at D’Youville College in Buffalo, NY, since 2002. She is the author of Marketing the 21 Century Library: The Time is Now, published by Chandos, an imprint of Elsevier. She has been an online instructor in Library Studies since 2012. She has multiple publications in such prestigious journals as Pharmacy (2021), International Journal of Nursing (2021), Library Leadership and Management (2020), Collaborative Librarianship (2011), the Journal of Interlibrary Loan, Document Delivery & Electronic Reserve (2009), and the Journal of Library and Information Science (2007).  Her book chapters appear in Middle Management in Academic and Public Libraries (2011) and the 21st Century Handbook of Anthropology (2010). Dozens of encyclopedia articles appear in the Encyclopedia of Power (2011), the Encyclopedia of Time (2009), the Encyclopedia of Anthropology (2005), and the 20th Century Encyclopedia of Pop Culture (2000). Additionally, she served as an editor for the Journal of Library Innovation. At D’Youville and in the surrounding communities, she routinely guest lectures in the field of librarianship and research (2007-). She graduated from the Western New York Library Resources Council Leadership Institute (2006-2007) and was a Leadership Institute Graduation Keynote Speaker (2009). She is a senate parliamentarian to the Faculty Senate of D’Youville, was awarded a Sabbatical in 2014, a Fellowship Award in 2015-2016, and was then promoted to full-librarian in 2016.



  • $129.58 for RUSA members
  • $188.10 for ALA members
  • $209.00 for non-ALA members
  • $141.08 for student members and retired members

How to Register

  • Online 
  • By Email: download, complete and email form (PDF) to
  • By Mail: Download, complete and mail form (PDF) to American Library Association, ATTN: MACS/Online CE Registration, 225 N. Michigan Ave. Suite 1300, Chicago, IL 60601

Tech Requirements

ALA uses Moodle for all online educational courses. It is hosted at http://ecourses.ala.og. Learn more about Moodle at


Continuing Education Credit- A certificate of completion will be sent to each participant upon successful completion of a course.

Although this course is not CEU-certified, many licensing boards will accept it for credit. Requirements vary by state and school district regarding certification and continuing education credits. The decision to grant CEU credits remains entirely up to your state or school district. If you are in need of credits, check with your state and/or school district before enrolling to determine eligibility. Some states will review your certificate of completion and course description to determine eligibility. 


Questions about your registration should be directed to Technical questions about the course should be directed to Ninah Moore at

Thank you and we look forward to your participation!