Inside Interlibrary Loan: Basics for a New Millennium

Monday, 2/19/2018 - Monday, 3/19/2018


As library shelving and physical collections continue to vanish, electronic resource collections continue to grow. To keep up with this evolution, we need to expand our Interlibrary Loan (ILL) services to meet the needs of our library patrons. In this four-week eCourse, you’ll learn how to utilize ILL services to do just this.

Designed for MLS candidates, MLS graduates, librarians, library administrators, and paraprofessionals, this course teaches you everything you need to know about ILL systems, including rules, regulations, and copyright issues surrounding ILL.  You’ll also explore outlines of potential internal and external policies and procedures that your library can put in place and examine modern day challenges related to electronic resources. Instructor Debra Lucas-Alfieri will also introduce you to management software tools, both homegrown and proprietary, for ILL operations. Throughout the course, you’ll gain exposure to and become skilled in assessing how ILL affects your organization’s bottom line.   

Learning Outcomes

After participating in this eCourse, you will:

  • Understand key concepts of ILL infrastructures and operations
  • Have starting points for creating and enforcing sound collection development policies, including acquisitions and deaccessions
  • Grasp the current issues and opportunities for ILL operations
  • Be able to enhance opportunities in this essential library service at your institution. 

Who Should Attend

This course is designed for MLS candidates, MLS graduates, librarians, library administrators, and paraprofessionals who want to learn more about interlibrary loan systems, whether or not the currently work in an ILL department.


Debra Lucas-Alfieri has been the Head of Reference and Interlibrary Loan at D’Youville College in Buffalo, NY, since 2002. Her most recent book is titled "Marketing the 21st Century Library: The Time is Now", published by Elsevier. Due to the success of her first book, Debra is under contract with Elsevier to write a second textbook on managerial and leadership skills. She has taught online courses for both the Library Juice Academy and Simmons College.

Her book chapters appear in Middle Management in Academic and Public Libraries (2011) and the 21st Century Handbook of Anthropology (2010). Encyclopedia articles appear in the Encyclopedia of Power (2011), the Encyclopedia of Time (2009), the Encyclopedia of Anthropology (2005), and the 20th Century Encyclopedia of Pop Culture (2000). She has also published academic journal articles in Collaborative Librarianship (2011), the Journal of Interlibrary Loan, Document Delivery & Electronic Reserve (2009), and the Journal of Library and Information Science (2007)



  • $130 for RUSA members
  • $175 for ALA members
  • $210 for non-ALA members
  • $100 for student members and retired members

How to Register

  • Online
  • By Fax: download, complete, and fax form (PDF format) to (312) 280-1538
  • By Mail: download, complete, and mail form (PDF format) to American Library Association, ATTN: MACS/Online CE Registration, 50 E. Huron Street, Chicago, IL 60611

Tech Requirements

ALA uses Moodle for all online educational courses. It is hosted at Learn more about Moodle at

All content for this course will be provided by the instructor. No textbook required. 

The Moodle login instructions will be sent the Friday before the start date. The course site will remain open one week after the end date for students to complete any assignments and submit the course evaluation survey.


Continuing Education Credit - A certificate of completion will be sent to each participant upon successful completion of a course.
Although this course is not CEU-certified, many licensing boards will accept it for credit. Requirements vary by state and school district regarding certification and continuing education credits. The decision to grant CEU credits remains entirely up to your state or school district. If you are in need of credits, check with your state and/or school district before enrolling to determine eligibility. Some states will review your certificate of completion and course description to determine eligibility.


Questions about your registration should be directed to Technical questions about the webinar should be directed to Jessica Hughes, RUSA Executive Director, at

Thank you and we look forward to your participation!