Help! I have Genealogy Patrons - What do I do? Webcast One: Genealogy @ Your Service Desk

Tuesday, 7/26/2022
  • 2:00 PM (Eastern)
  • 1:00 PM (Central)
  • 12:00 PM (Mountain)
  • 11:00 AM (Pacific)

Libraries are often tasked with handling genealogy requests from patrons who need guidance about the types of records that exist and how they can be located. Tina will cover how libraries can utilize and promote their genealogy and local history collections to users, and where to turn when patrons need help outside of their collection’s scope. She will walk library staff through the process of conducting the genealogy reference interview to fulfill the patron’s requests.

Learning Outcomes

By the end of this webinar, participants will be able to:

  • Guide patrons to resources to meet their genealogy needs
  • Utilize and promote their library's genealogy and local history collections
  • Conduct a genealogy reference interview

Who Should Attend

This webinar will benefit any librarian who may receive reference questions from patrons searching for their genealogy. It can also be of benefit to genealogy specialist librarians and librarians searching their own family history. 


Tina Beaird is a genealogy/Local History Librarian at the Plainfield Public Library, lectures extensively on topics including Scottish resources, military research, and archival preservation. She is a member of several genealogy & history organizations including the Genealogical Speakers Guild, the Association of Professional Genealogist, Illinois State Historical Records Advisory Board, the Northern Illinois Historic League and the Illinois State Genealogical Society. She volunteers her time with several historical and genealogical societies across Illinois. She has been published in the National Genealogical  Society Magazine, Association of Professional Genealogist eNewsletter, and the Federation of Genealogical Society's Forum Magazine. Tina has provided research assistance for twenty years and has been researching her family's history, as time permits, for over thirty years. 




Individual registration rates are as follows:

  • RUSA members: $46.61
  • ALA members: $71.10
  • ALA student members: $37.12
  • Non-members: $79.00

Bulk discount available, the more you register the more you save! Learn more at the new ALA eLearning Site

How to Register


Tech Requirements

This webinar will be offered using Zoom. Speakers or a headset for listening to the presentation are required. Closed captioning is available in the Zoom platform. You may interact with the presenter and ask questions through text-based chat. The webinar will be recorded and the link to the recording shared with registrants shortly after the live event. 

For questions or additional information, please contact Ninah Moore at


Questions about your registration should be directed to

Technical questions about the webinar should be directed to Ninah Moore, RUSA Program Officer-Continuing Education, at

Thank you and we look forward to your participation!