Building Your UX Toolkit

Wednesday, 9/15/2021
  • 1:00 PM (Eastern)
  • 12:00 PM (Central)
  • 11:00 AM (Mountain)
  • 10:00 AM (Pacific)

What's in your User Experience (UX) Toolkit?

Appropriate for individuals in a variety of roles, this webinar will cover essential, low-cost and low-barriers techniques and tools that are foundational to improving user experience in library services and spaces, and collaboratively developing user-centered solutions.

Whether you're new to UX, or a seasoned veteran in this area, you'll discover something new to ponder!

Learning Outcomes

By the end of this webinar, the participant will be able to:

  • Apply observational techniques to identify opportunities for UX improvements
  • Use UX facilitation techniques or tools to develop user-centered solutions
  • Understand how library employees can advocate for UX improvements and feel prepared to perfrom in this capacity.

Who Should Attend

Anyone interested in developing their UX tookit, including library staff, librarians and library administrators would benefit from this webinar.


Courtney McDonald, Associate Professor, User Experience Librarian at University of Colorado. Immediate Past-President for the Reference and User Services Association (RUSA)

Kristin Meyer, User Experience Librarian & Area Lead for Strategic Planning at Grand Valley State University. 



Individual registration rates are as follows:

  • RUSA members: $45
  • ALA members: $60
  • ALA student & retired members: $25
  • Non-members: $79

Group rate: $279 single login

*DURING THIS TIME OF COVID-19 RELATED LIBRARY CLOSURES: For purposes of group registration, RUSA will define a group as up to 20 staff from a single library system working remotely and logging in individually from multiple locations to participate in the live webinar broadcast. It will be the responsibility of the registrants to share the webinar login information with members of their staff who wish to participate.

How to Register


Tech Requirements

This webinar will be offered using Zoom. Please ensure that you have internet connection. Audio for these sessions will be streamed over computer speakers and via a teleconference line. You will be able to ask questions and interact with the presenter and other webinar participants via chat. 

For assistance for the deaf or hard of hearing, please send your request via email to Ninah Moore at by August 31, 2021


Questions about your registration should be directed to

Technical questions about the webinar should be directed to Ninah Moore, RUSA Program Officer-Continuing Education, at

Thank you and we look forward to your participation!