Virtual Reference

Quick Tips for Successful Virtual Reference, 2013
Video: Tampa Bay Library Consortium
This video presents a few quick tips to help you achieve virtual reference success.

Website: WebJunction
This website includes lots of documents and webinars on various aspects of virtual or digital reference. Available courses include Basic Web-based Reference and Wikipedia for Libraries: Preview the Possibilities, Discover the Opportunities.

Virtual Reference, January 2016
Webinar: American Libraries Live
Webinar from American Libraries Live discussing virtual reference.