Quick Tips for Successful Virtual Reference, 2013
Video: Tampa Bay Library Consortium
This video presents a few quick tips to help you achieve virtual reference success.
This website includes lots of documents and webinars on various aspects of virtual or digital reference. Available courses include Basic Web-based Reference and Wikipedia for Libraries: Preview the Possibilities, Discover the Opportunities.
Virtual Reference, January 2016
Webinar: American Libraries Live
Webinar from American Libraries Live discussing virtual reference.