Reference Training Tools

ORE Online

Website: Ohio Library Council

http://oreonline.olc.org

This website has six self-paced training modules for many aspects of reference work. Each module includes resource links, exercises, and quizzes.

Professional Competencies for Reference and User Services Librarians, 2017 Revised

Website: Reference and User Services Association

http://www.ala.org/rusa/resources/guidelines/professional

Guidelines to provide librarians, libraries, and information centers with a model statement of competencies essential for successful reference and user services librarians. The site includes a printable PDF version.

Public Services Sequence

Course: WebJunction

http://learn.webjunction.org/course/index.php?categoryid=34

Series of four self-paced courses that provide reference and public service training. Courses are free but require creation of a WebJunction account.

Unleashing Your Power: Basic Training for Library Services Staff

PowerPoint: MLA/DLA Joint State Conference, 2016

https://www.slideshare.net/CathayKeough/unleashing-your-power-basic-training-in-library-reference-services

This slide show is an interactive conference presentation on basic skills and best practices for reference service.