Boundary Building with Patrons

On-Demand

Webinar

Look at how and why boundaries get crossed, and how to protect your privacy while still providing exceptional service.

A PLA 2026 Virtual Conference On-Demand Webinar

In small and rural libraries, users aren't just patrons; they are your neighbors. The line between personal and professional can blur fast. Customer service gets misconstrued and boundaries that start out clear erode over time, leading to discomfort, overreach, or burnout. This on-demand webinar looks at how and why boundaries get crossed, and how to protect your privacy while still providing exceptional service.

Recorded live during the PLA 2026 Virtual Conference, April 1–3, 2026.

Presented By:

Event tags:
Administration & Leadership
Featured Event
On-Demand
Online
Public Library
Rural Library
Tribal Library
Urban Library
Webinar
April 03, 2026
8:00 - 9:00am CDT

ALA eLearning

$57.85 for PLA individual members; $80.10 for ALA individual members; $89.00 for nonmembers; $44.50 for student members
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