Boundary Building with Patrons
On-Demand
Webinar
Look at how and why boundaries get crossed, and how to protect your privacy while still providing exceptional service.
A PLA 2026 Virtual Conference On-Demand Webinar
In small and rural libraries, users aren't just patrons; they are your neighbors. The line between personal and professional can blur fast. Customer service gets misconstrued and boundaries that start out clear erode over time, leading to discomfort, overreach, or burnout. This on-demand webinar looks at how and why boundaries get crossed, and how to protect your privacy while still providing exceptional service.
Recorded live during the PLA 2026 Virtual Conference, April 1–3, 2026.
Event tags:
Administration & Leadership
Featured Event
On-Demand
Online
Public Library
Rural Library
Tribal Library
Urban Library
Webinar