Supervise with Success

A Two-Part Webinar

Supervise with Success On-Demand Webinars imageThink about the greatest bosses you’ve ever known. Hard to believe, but they all started as uncertain, unpolished new supervisors at some point. While it takes a certain type of person to become a great boss, it also takes something else along the way—help. Trust, support, mentoring, training, patience, and modeling are just some of the things new supervisors need to become successful. This two-part on-demand webinar outlines just how to find that help and use it to achieve growth.

  • Part I examines the basics of leadership and how it differs from task excellence. An expert once said being the boss is all about getting work out of other people. While perhaps true in the larger sense, that’s not as easy as it may sound. Topics covered include vision, attitude, communication style, and effective motivation.
  • Part II focuses more on the nuts and bolts of supervision, including delegation and trust, work flow, goal setting, training and development, and evaluation.

Everyone wants (and deserves) a great boss, right? With the right skills, you can become one!

This archived webinar was originally presented March 26 and April 2, 2014.

Running time: 2 hours, 1 minute

Learning Outcomes

At the conclusion of this two-part on-demand webinar, participants will:

  • Recognize gaps in their supervisory skills and learn how to fill them;
  • Understand how to support their own development; and
  • Know the results great supervisors can achieve and how to get them.

Who Should Attend

New public library supervisors; experienced library supervisors interested in becoming even better at their job; and library staffers hoping to move their career into management.


Instructor Catherine Hakala-AusperkCatherine Hakala-Ausperk, a 29-year public library veteran, is executive director of the Northeast Ohio Regional Library System and owner of Libraries Thrive Consulting ( A Certified Public Library Administrator (CPLA) and author of the bestselling books Build a Great Team: One Year to Success (2013, ALA Editions) and Be a Great Boss: One Year to Success (2011, ALA Editions), she is a frequent speaker, trainer, and consultant, who has a passion for supporting, coaching, and developing successful library staff, including bosses. She is also an adjunct faculty member at Kent State (Ohio) University’s School of Library and Information Science, where she teaches management. Hakala-Ausperk serves as editor of the “By the Book” professional review column in Public Libraries magazine.



As ALA transitions to a new, centralized eLearning site, PLA’s on-demand webinars are temporarily unavailable for purchase. If you’d like to purchase access to an on-demand webinar, please contact PLA at and we will follow up with you when these products are available on the new eLearning site. However, many of PLA’s on-demand webinars are free, each denoted with a green “Free!” icon below the title.

How to Register

Please note: As ALA transitions to a new, centralized eLearning site, this on-demand webinar is temporarily unavailable for purchase. If you’d like to purchase access to this on-demand webinar, please contact PLA at and we will follow up with you when this product is available on the new eLearning site.

Tech Requirements

To playback this on-demand webinar you should have either the latest version of Flash running on your computer, or use a browser with native HTML5 support. Please use the most up-to-date version available of Chrome, Safari, Firefox, Opera, or Internet Explorer. A fast Internet connection and computer is recommended.

We suggest that groups, especially larger groups, plan ahead to use an LCD/LED projector in the room to project the webinar recording. Groups will also want to have speakers capable of amplifying the webinar audio for the entire room.

Credits or CEUs

PLA does not award credit hours, or CEUs, for its on-demand webinars and cannot verify participation.


If you have questions or problems accessing a recording, send a message to, or call 800-545-2433 ext. 5PLA.