Public Library Services for Strong Communities: Results from PLA’s 2022 Survey

Understand how libraries use their unique programs, services, partnerships, and facilities in support of community needs—now and in the future. This free on-demand webinar provides an overview of results from the Public Library Association's (PLA) 2022 Public Library Services for Strong Communities Survey. Learn how libraries can apply the results to planning and advocacy, and how to engage in PLA's ongoing data initiatives.

The 2022 Survey Report is freely and publicly accessible on the PLA website. The full dataset will be available in Benchmark, PLA’s tool for data-driven planning and advocacy in public libraries.

Learning Outcomes

At the conclusion of this free on-demand webinar, participants will be able to:

  • Identify current trends in public library programs, services, and facilities;
  • Explore survey results and develop potential next steps; and
  • Use Benchmark visualizations and participate in future PLA surveys.

Additional Resources

Who Should Attend

This on-demand webinar is intended for all public library staff but may be of particular interest to directors and administrators.


Dan Hensley (he/him)

Dan Hensley (he/him) is Carnegie Library of Pittsburgh’s coordinator of staff training and development. He has served on PLA’s Measurement, Evaluation, and Assessment Committee (MEAC) since 2019 and is currently its co-chair.

Jerianne Thompson (she/her)Jerianne Thompson (she/her) is director of the Tualatin Public Library, part of the Washington County Cooperative Library Services in Oregon. She has worked in public libraries for more than twenty years and serves as co-chair of PLA’s MEAC.

Sara Goek (she/her)Sara Goek (she/her) is project manager, data and research, at PLA. She is responsible for supporting PLA’s data and research efforts and developing related training content.

Katina Jones (she/her)Katina Jones (she/her) is PLA’s program manager for evaluation and assessment. She supports Project Outcome, Benchmark, PLA's annual topical surveys, and other data and evaluation work.



This on-demand town hall is free and available 24/7 for your viewing convenience.

How to Register

No registration is required.


This on-demand webinar is closed captioned in English (United States).

If you have a physical or communication need that may affect your access to this on-demand webinar, please contact us at or 800-545-2433 ext. 5PLA (5752) prior to registering so we can attempt to provide appropriate accommodations.

Tech Requirements

To play this on-demand webinar you should use a browser with native HTML5 support. Please use the most up-to-date version available of Chrome, Safari, Firefox, Opera, or Edge. A fast Internet connection and computer is recommended.

Credits or CEUs

Credit hours, CEUs, or a certificate of completion are not available for this on-demand webinar.


If you have questions or problems accessing a recording, send a message to or call 800-545-2433 ext. 5PLA (5752).