Project Outcome Panel: User Experiences & Lessons Learned

The Public Library Association’s Project Outcome is a free service designed to help public libraries understand and share the impact of their programs and services by providing simple, patron surveys and an easy-to-use process for measuring and analyzing outcomes. The panelists on this on-demand webinar represent libraries that were part of Project Outcome’s initial launch in June 2015. Hear their experiences using the surveys and tools and how they have made Project Outcome fit their library’s needs.

Originally presented June 15, 2017.

Learning Outcomes

At the conclusion of this on-demand webinar, participants will:

  • Understand how other libraries are using Project Outcome’s surveys and tools to measure the outcomes for specific program and library needs;
  • Know how to implement Project Outcome in their library; and
  • Be able to apply lessons learned and best practices.

Additional Resources

Who Should Attend

This on-demand webinar is open to everyone but will be most helpful to libraries using Project Outcome. Project Outcome is a free service provided by the Public Library Association. If you would like to enroll in Project Outcome in advance of the webinar, please do so at


Carrie HerrmannCarrie Herrmann has 30 years of experience in libraries, most of those in Northern Kentucky. She graduated from the University of Kentucky with a Masters in Library and Information Science. Carrie has worked for Boone County (Ky.) Public Library for 17 years, the last two as the library director. She has managed a number of grants including an LSTA programming grant for NKY One Book and two Smart Investing @ Your Library grants for $100,000 each. She served on the Executive Board for the SWON Libraries consortium and served as the editor for the Kentucky Public Library Association’s newsletter, IN-FO-CUS. Currently, she serves on the Board for Boone County Success by 6, an early childhood initiative, and Florence Rotary. Carrie is currently focused on a building project for Boone County Public Library.

Julianne RistJulianne Rist is one of the directors of Public Services for Jefferson County (Colo.) Public Library (JCPL). She oversees collection services, the Public Services side of facilities remodeling, building expansions, back of house operations, and the implementation of strategic initiatives. She implemented Project Outcome, The Edge Initiative, and the Impact Survey at JCPL in 2016–17. JCPL is now using all three tools for strategic planning and outcome measurement. Julianne has experience in both large urban libraries and small city libraries. From 2003 to 2012, Julianne worked for the Pikes Peak Library District (PPLD) in Colorado Springs, Colo., where she managed multiple library locations and projects. While at PPLD, she oversaw the design and construction of both the Fountain Library (2006), and the High Prairie Library (2010), as well as the historic preservation of the Old Colorado City Carnegie library (2007). Julianne is an ALA-APA Certified Public Library Administrator. She has an MLIS from the University of South Florida, and BFA in English and Dramatic Arts from Centre College.

Amy MikelAmy Mikel* is the coordinator for School Outreach at Brooklyn (N.Y.) Public Library. She works closely with school communities in Brooklyn and throughout NYC, teaching students, teachers, parents and school administrators about the benefits of the library. (*Amy’s user experience were presented by PLA on her behalf.)

Emily PlagmanEmily Plagman is the project manager for PLA’s performance measurement initiative, Project Outcome, funded by the Bill & Melinda Gates Foundation, overseeing its development and implementation. Prior to joining PLA, Emily worked as a project manager at the Chicago Metropolitan Agency for Planning on an energy efficiency grant. Emily received her Master’s in International Public Affairs from the LaFollette School of Public Affairs at the University of Wisconsin and her Bachelor’s in Political Science at Marquette University.



This on-demand webinar is free and available 24/7 for your viewing convenience.

How to Register

No registration is required.

Tech Requirements

To playback this archived webinar you should have either the latest version of Flash running on your computer, or use a browser with native HTML5 support. Please use the most up-to-date version available of Chrome, Safari, Firefox, Opera, or Internet Explorer. A fast Internet connection and computer is recommended.

Credits or CEUs

PLA does not award credit hours, or CEUs, for its on-demand webinars and cannot verify participation.


If you have questions or problems accessing a recording, send a message to or call 800-545-2433 ext. 5PLA (5752).