A PLA 2020 Virtual Conference On-Demand Session
What's "the future of reference?" Whether it's renaming the department, ditching encyclopedias, or combining service desks, many libraries are asking this. In Brookline, Massachusetts, part of the answer has been building an increased understanding of technology and empowering staff members to take on troubleshooting themselves. The library's technology staff is freed up to tackle larger issues, other team members benefit from quicker solutions to problems, and patrons benefit from the skills and patience developed among staff.
Originally presented as part of the PLA 2020 Virtual Conference on February 28, 2020.
The recording of this session is closed captioned in U.S. English.
At the conclusion of this on-demand session, participants will be able to:
- Mobilize staff and leverage tools to develop technology skills in the reference department and beyond;
- Use transferable skills to provide robust technology training for staff and programming/learning opportunities for patrons; and
- Assess current staff and community technology needs and use these as a starting point for a culture of ongoing, evolving support.
Who Should Attend
This on-demand session is intended for those with no previous knowledge of the topic.
Callan Bignoli is the director of the library at Olin College of Engineering in Needham, MA. She was previously the assistant director of a busy three-branch public library (Brookline, MA) and worked at the state library agency in Massachusetts (Massachusetts Board of Library Commissioners). Callan explores the intersections of digital and physical library user experience and strives to provide staff with the tools, training, and support they need to stay nimble and well-equipped.
|Individual – PLA Personal Member||$33.00|
|Individual – ALA Personal Member/Nonmember||$49.00|
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How to Register
Please note: As ALA transitions to a new, centralized eLearning site, this on-demand webinar is temporarily unavailable for one-click purchase via the ALA Store. If you’d like to purchase this on-demand webinar, please contact PLA at firstname.lastname@example.org.
If you will be viewing alone or with one other viewer, please purchase at the individual rate. If you plan on viewing this on-demand webinar with a group of 3 or more people, please purchase at the group rate. Group access is for a single library, including all its branches/outlets. It applies if an on-demand webinar will be viewed by multiple people—viewing on an individual basis and/or in groups. Please contact email@example.com for special pricing if you wish to share access to an on-demand webinar across multiple libraries in a consortium.
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Credits or CEUs
PLA does not award credit hours, CEUs, or certificates of attendance/completion/participation for its on-demand webinars and cannot verify participation.