Training Staff to Serve Patrons Experiencing Homelessness in the Suburbs

A PLA 2020 Virtual Conference On-Demand Session

PLA 2020 Virtual Conference On-Demand logo

Libraries in suburban communities are seeing a rise in homelessness, and many staff are unprepared to handle the needs of this population. We look at situations that have occurred at Mid-Continent (Missouri) Public Library and steps that we took to train staff in ways to serve the needs of this demographic, from locating social services resources to de-escalation techniques. We discuss easy to implement training and techniques for libraries of all sizes.

Originally presented as part of the PLA 2020 Virtual Conference on February 28, 2020.

This session aligns with the pathway for Community Advocates in PLA's Theory of Change for Professional Development. To learn more, please visit ala.org/pla/education/theoryofchange.

Learning Outcomes

At the conclusion of this on-demand session, participants will be able to:

  • Identify and de-myth at least two stereotypes of homelessness;
  • Create a plan of trainings that could be helpful to your own staff; and
  • Differentiate between the individual’s right to use the library and the public’s right to a safe space.

Who Should Attend

This on-demand session is intended for those with no previous knowledge of the topic.

Speakers

Rebecca Richardson manages the Boardwalk Branch of the Mid-Continent Public Library. She has presented several places including ALA and LOEX. She has published in journals and books on topics including library outreach for small libraries, open access, social media and library use, and thematic instruction. She holds an MLS from Clarion University of Pennsylvania where she was a Laura Bush 21st Century Librarian scholar for the Commonwealth of Pennsylvania.

Dustin Koopman manages the Safety and Security Department of the Mid-Continent Public Library and is responsible for its’ 31 branch locations and the administrative headquarters facility. Prior to working for Mid-Continent, Dustin was a law enforcement officer who spent nearly a decade in the Greater Kansas City area and was an instructor in several areas. Dustin received his Master’s Degree in Organizational Leadership, and is a member of Sigma Beta Delta national honor society.

Registration

Cost

Individual – PLA Personal Member $33.00
Individual – ALA Personal Member/Nonmember $49.00
Group* $199.00

 

* Group rate is for single library access, including all its branches/outlets. It applies if an on-demand webinar will be viewed by multiple people—viewing on an individual basis and/or in groups. Please contact plawebinars@ala.org for special pricing if you wish to share access to an on-demand webinar across multiple libraries in a consortium.

How to Register

Please note: As ALA transitions to a new, centralized eLearning site, this on-demand webinar is temporarily unavailable for one-click purchase via the ALA Store. If you’d like to purchase this on-demand webinar, please contact PLA at plawebinars@ala.org.

If you will be viewing alone or with one other viewer, please purchase at the individual rate. If you plan on viewing this on-demand webinar with a group of 3 or more people, please purchase at the group rate. Group access is for a single library, including all its branches/outlets. It applies if an on-demand webinar will be viewed by multiple people—viewing on an individual basis and/or in groups. Please contact plawebinars@ala.org for special pricing if you wish to share access to an on-demand webinar across multiple libraries in a consortium.

The purchase of an on-demand webinar includes instructions and a password to access the archived recording of the webinar. You'll have access to the on-demand webinar for one year from date of purchase.

On-demand webinar are intended for the sole use of the purchaser, whether an individual or group. Neither individual nor group purchase includes permission to rebroadcast or redistribute this webinar. Thank you for your cooperation.

Tech Requirements

To playback an archived webinar you should have either the latest version of Flash running on your computer, or use a browser with native HTML5 support. Please use the most up-to-date version available of Chrome, Safari, Firefox, Opera, or Internet Explorer. A fast Internet connection and computer is recommended.

Credits or CEUs

PLA does not award credit hours, CEUs, or certificates of attendance/completion/participation for its on-demand webinars and cannot verify participation.

Contact

If you have questions or problems accessing a recording, send a message to plawebinars@ala.org or call 800-545-2433 ext. 5PLA (5752).