A PLA 2020 Virtual Conference On-Demand Session
The Wake County (North Carolina) Public Library System has made decreasing barriers to library use a priority in their strategic and tactical planning. This session explores common barriers including unnecessary or restrictive policies, difficulties of accessing library facilities, lack of service awareness, and insufficient literacies. Learn how the library has worked to combat the impact of these barriers by systematically reviewing and updating library policies and operational practices and by responding to customer needs within their community.
Originally presented as part of the PLA 2020 Virtual Conference on February 27, 2020.
This session aligns with the pathway for Public Library Stewards in PLA's Theory of Change for Professional Development. To learn more, please visit ala.org/pla/education/theoryofchange.
At the conclusion of this on-demand session, participants will be able to:
- Identify potential barriers to library use in your community;
- Find and develop solutions to barriers; and
- Consider alternative policies, operations, and programming initiatives that may decrease barriers.
Who Should Attend
This on-demand session is intended for those with no previous knowledge of the topic.
Ann Burlingame is deputy director of the Wake County Public Library System (WCPL). Ann received ALA’s 2015 Peggy Sullivan Award for Public Library Administrators Supporting Services to Children. Under Ann's leadership the Every Family Ready to Achieve initiative was implemented in WCPL, which focused on removing barriers to service for vulnerable populations. This initiative included the ABC Craft and Learn program which simulates a Pre-Kindergarten classroom and supports a child's smooth launch to kindergarten.
Katrina Vernon is the senior library manager for facilities and operations at Wake County Public Library System (WCPL). She analyzes data trends to determine areas of growth for the library system, and oversees new building projects and both major and minor renovations for WCPL. Katrina evaluates user experience within the library system's 24 facilities and works to ensure that WCPL's libraries are inviting, comfortable, and safe places.
Sarah Lyon is a lifelong library user, with over fifteen years of experience working in special and public libraries. In her current role as manager for customer experience, she manages Youth Services programming for the library system and oversees locations dedicated to serving vulnerable populations. Sarah’s passions are early literacy, customer service, and connecting citizens to programs and resources that enrich their lives.
As ALA transitions to a new, centralized eLearning site, PLA’s on-demand webinars are temporarily unavailable for purchase. If you’d like to purchase access to an on-demand webinar, please contact PLA at email@example.com and we will follow up with you when these products are available on the new eLearning site. However, many of PLA’s on-demand webinars are free, each denoted with a green “Free!” icon below the title.
How to Register
Please note: As ALA transitions to a new, centralized eLearning site, this on-demand webinar is temporarily unavailable for purchase. If you’d like to purchase access to this on-demand webinar, please contact PLA at firstname.lastname@example.org and we will follow up with you when this product is available on the new eLearning site.
To playback an archived webinar you should have either the latest version of Flash running on your computer, or use a browser with native HTML5 support. Please use the most up-to-date version available of Chrome, Safari, Firefox, Opera, or Internet Explorer. A fast Internet connection and computer is recommended.
Credits or CEUs
PLA does not award credit hours, CEUs, or certificates of attendance/completion/participation for its on-demand webinars and cannot verify participation.