A PLA 2020 Virtual Conference On-Demand Session
The Wake County (North Carolina) Public Library System has made decreasing barriers to library use a priority in their strategic and tactical planning. This session explores common barriers including unnecessary or restrictive policies, difficulties of accessing library facilities, lack of service awareness, and insufficient literacies. Learn how the library has worked to combat the impact of these barriers by systematically reviewing and updating library policies and operational practices and by responding to customer needs within their community.
Originally presented as part of the PLA 2020 Virtual Conference on February 27, 2020.
This session aligns with the pathway for Public Library Stewards in PLA's Theory of Change for Professional Development. To learn more, please visit ala.org/pla/education/theoryofchange.
At the conclusion of this on-demand session, participants will be able to:
- Identify potential barriers to library use in your community;
- Find and develop solutions to barriers; and
- Consider alternative policies, operations, and programming initiatives that may decrease barriers.
Who Should Attend
This on-demand session is intended for those with no previous knowledge of the topic.
Ann Burlingame is deputy director of the Wake County Public Library System (WCPL). Ann received ALA’s 2015 Peggy Sullivan Award for Public Library Administrators Supporting Services to Children. Under Ann's leadership the Every Family Ready to Achieve initiative was implemented in WCPL, which focused on removing barriers to service for vulnerable populations. This initiative included the ABC Craft and Learn program which simulates a Pre-Kindergarten classroom and supports a child's smooth launch to kindergarten.
Katrina Vernon is the senior library manager for facilities and operations at Wake County Public Library System (WCPL). She analyzes data trends to determine areas of growth for the library system, and oversees new building projects and both major and minor renovations for WCPL. Katrina evaluates user experience within the library system's 24 facilities and works to ensure that WCPL's libraries are inviting, comfortable, and safe places.
Sarah Lyon is a lifelong library user, with over fifteen years of experience working in special and public libraries. In her current role as manager for customer experience, she manages Youth Services programming for the library system and oversees locations dedicated to serving vulnerable populations. Sarah’s passions are early literacy, customer service, and connecting citizens to programs and resources that enrich their lives.
|Individual – PLA Personal Member||$33.00|
|Individual – ALA Personal Member/Nonmember||$49.00|
* Group rate is for single library access, including all its branches/outlets. It applies if an on-demand webinar will be viewed by multiple people—viewing on an individual basis and/or in groups. Please contact email@example.com for special pricing if you wish to share access to an on-demand webinar across multiple libraries in a consortium.
How to Register
Please note: As ALA transitions to a new, centralized eLearning site, this on-demand webinar is temporarily unavailable for one-click purchase via the ALA Store. If you’d like to purchase this on-demand webinar, please contact PLA at firstname.lastname@example.org.
If you will be viewing alone or with one other viewer, please purchase at the individual rate. If you plan on viewing this on-demand webinar with a group of 3 or more people, please purchase at the group rate. Group access is for a single library, including all its branches/outlets. It applies if an on-demand webinar will be viewed by multiple people—viewing on an individual basis and/or in groups. Please contact email@example.com for special pricing if you wish to share access to an on-demand webinar across multiple libraries in a consortium.
The purchase of an on-demand webinar includes instructions and a password to access the archived recording of the webinar. You'll have access to the on-demand webinar for one year from date of purchase.
On-demand webinar are intended for the sole use of the purchaser, whether an individual or group. Neither individual nor group purchase includes permission to rebroadcast or redistribute this webinar. Thank you for your cooperation.
To playback an archived webinar you should have either the latest version of Flash running on your computer, or use a browser with native HTML5 support. Please use the most up-to-date version available of Chrome, Safari, Firefox, Opera, or Internet Explorer. A fast Internet connection and computer is recommended.
Credits or CEUs
PLA does not award credit hours, CEUs, or certificates of attendance/completion/participation for its on-demand webinars and cannot verify participation.