Tools for Building Online Banking Skills with Your Patrons

Click to view an auto-captioned version of this recording in Zoom.

Houston and Queens Public Libraries offer the innovative financial wellbeing program Ready, Set, Bank℠, in partnership with Capital One, to meet the significant demand for senior digital skill development and financial wellbeing classes. This free on-demand webinar shows you how this program helps patrons navigate the world of online banking by providing hands-on demonstrations, video tutorials, and answers to questions about safeguarding personal information online, along with step-by-step guidance on how to manage a bank account on a computer or mobile device. The turnkey non-branded training also includes curriculum in Spanish (Listos, Clic, Avance℠) and instructor guides. Ready, Set, Bank shows what is possible when public and private partners work together to address and advance community priorities.

Originally presented January 30, 2020.

PLA thanks Capital One for its support of this webinar.

Capital One logo

Learning Outcomes

At the conclusion of this on-demand webinar, participants will be able to:

  • Understand the important role that community partnerships play in increasing the capacity and effectiveness of libraries and advancing community priorities;
  • Host programs focused on financial wellbeing, such as Ready, Set, Bank, at their library; and
  • Identify and engage older adults who can benefit from financial wellbeing instruction for participation in library programs.

Additional Resources

Mariadele Medellin Priest:

Nicole H. Robinson & Sharon Fletcher (Houston Public Library); Monique Hector (Queens Public Library):

Who Should Attend

This free webinar is intended for public library staff with limited prior knowledge of digital financial wellbeing and related resources. It will be useful to front line staff as well as managers, administrators, and program planners.


Sharon FletcherSharon Fletcher is an administrative supervisor for the Houston (TX) Public Library’s Community Education, Partnerships and Initiatives Division. Sharon is responsible for managing several special projects and programs in support of the library’s core services. In addition to the LiftOff Houston Start-Up Business Plan Competition, she manages Ready, Set, Bank, which teaches seniors how to navigate the online and mobile world of banking.

Monique HectorMonique Hector, manager of the Job & Business Academy at Queens (NY) Public Library, has devoted almost all her professional life to public service. She has served the community for more than 11 years as a champion of entrepreneurship and workforce development, and as an advocate for the underserved. She is committed to innovation and providing solutions for those in need.

Mariadele Medellin PriestMariadele Medellin Priest is senior director for Capital One’s Community Development Banking team. Her responsibilities include directing national philanthropic programs related to affordable housing and bridging the digital divide. She manages a team of local grant makers and market managers across the country.

Nicole H. RobinsonNicole H. Robinson is deputy director of the Houston Public Library, the seventh largest public library system in the U.S. and the largest in Texas. Nicole is committed to making a difference in the lives of others and using ingenuity, adaptivity, and collaboration to cultivate and execute strategic solutions that move the organization, community, and city forward.



This on-demand webinar is free and available 24/7 for your viewing convenience.

How to Register

No registration is required.

Tech Requirements

To playback this archived webinar you should have either the latest version of Flash running on your computer, or use a browser with native HTML5 support. Please use the most up-to-date version available of Chrome, Safari, Firefox, Opera, or Internet Explorer. A fast Internet connection and computer is recommended.

Credits or CEUs

PLA does not award credit hours, or CEUs, for its on-demand webinars and cannot verify participation.


If you have questions or problems accessing a recording, send a message to or call 800-545-2433 ext. 5PLA (5752).