Let's Debrief: Library Incident Support Tools for Frontline Staff
On-Demand
Webinar
As public libraries across North America experience increasingly complex social issues, frontline staff are confronted with challenging situations on a daily basis—and it is no longer enough to expect them to simply “shake it off.” Systematic supports such as employee and family assistance programs (EFAPs) and employee wellness programs can help with ongoing concerns, but immediate support is crucial and can be harder to access or provide. Debriefing can provide a timely and flexible intervention that helps library workers walk each other through the immediate impact of any incident. But debriefing doesn’t just happen without some intentional planning and processes in place.
This on-demand webinar uses real-life debriefing protocols that have been implemented at Calgary Public Library to provide people leaders in libraries with tools and skills to debrief with library staff. Panelists walk through the steps for debriefing, share examples of where debriefing can be used, and discuss ways to establish a process and introduce it to staff.
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