On-Demand Webinars

Customer Service/Staff Development

These on-demand webinars are listed from most recent to oldest. See PLA On-Demand Webinars for general information about our on-demand webinars and a list of available topics.

Please note: As ALA transitions to a new, centralized eLearning site, some of PLA’s on-demand webinars are temporarily unavailable for one-click purchase via the ALA Store. If you’d like to purchase access to an on-demand webinar that is temporarily unavailable via the ALA Store, please contact PLA at plawebinars@ala.org. However, many of PLA’s on-demand webinars are free, each denoted with a green “Free!” icon below the title, and these remain freely available.

 

On-DemandWebinarFree!
During this on-demand webinar—the third in the Public Libraries: Partners in Workforce Development series—hear from a panel of experts who have made sense of the maze of available learning opportunities to connect workers to high-quality non-degree credentials (NDCs) that lead to in-demand jobs and career pathways. Learn about nationally recognized, “stackable,” and portable credentials, and how library staff are supporting patrons to secure them to boost their employability and career mobility.
On-DemandWebinarFree!
Data literacy is increasingly an essential skill set for navigating everyday life. Learn how public libraries can increase awareness and understanding among youth of the pervasive role of data in their lives. The rich resources of the U.S. Census Bureau’s Statistics in Schools are a valuable tool to advance data literacy, and many libraries are using Census data to foster civic education and community engagement among children and teens. The webinar speakers discuss approaches to data literacy that reach diverse populations and address real-world issues of interest to youth.
On-DemandWebinarFree!
This webinar—the second in the Public Libraries: Partners in Workforce Development series—highlights LMI resources and use cases and demonstrates how this information can inform and improve workforce service development, outreach, and partnerships to connect residents with in-demand jobs, gain in-demand skills, and improve economic mobility.
On-DemandWebinarAttendance Cert.Free!
The first webinar in the Public Libraries: Partners in Workforce Development series introduces and showcases national workforce partners and local collaborative program examples. Panelists will answer the WHO, WHAT, WHEN, WHERE, WHY, and, most importantly, HOW to collaborate to improve library services and visibility—no matter your starting point—as well as enhance patron and community impacts. Hear from the director of the National Association of State Workforce Agencies and better understand their network and resources. Learn about local workforce ecosystems from the Urban Institute.
On-DemandWebinarFree!
The history of public libraries is deeply rooted in white supremacy, and white cultural norms still dominate management practices in public libraries today. In order to create more inclusive workplace cultures in public libraries, new norms must be established by creating decision-making processes and modes of communication that honor the cultural norms of BIPOC staff members.
On-DemandWebinarFree!
Program coordinators, department heads, and other supervisors are the leadership of public libraries on the front lines, but they don't always have a seat at the table when administrators talk about change within the library. Hear from public librarians representing libraries of varying sizes, geographic regions, and diverse populations who have affected change from their positions in middle management through effective communications, advocacy, and storytelling.
On-DemandWebinarFree!
Public library directors fill a unique role in their organizations as leaders in both policy and culture. Whether it is a single building rural library to a multi-location big city system, all library directors face a series of similar problems as they strive to keep operations going. Between budgets, politics, policies, and staffing, no two days are the same. In this on-demand panel discussion, experienced directors will share their stories about why they chose this career path, its challenges, and their thoughts on the future of the profession.
On-DemandWebinar
The pandemic flipped the world upside down, forcing libraries to close doors, stop lending, and halt programs and services. Public libraries have since been in survival mode, quickly adapting with health protocols, virtual programs, and curbside services. As libraries prepare for the ”next normal” of life after shutdowns, library leaders can make the most of this rare moment by pivoting from a reactive state to a proactive one that is built upon a foundation of clear strategy and intention.
On-DemandWebinar
At a time when education, including school and library use, are dramatically impacted by the COVID-19 pandemic, the Orange County Library System in Orlando, FL reimagined its school partnership program to adapt to their community’s needs. Learn how they transformed their existing school services into virtual services, including their liaison program, storytelling visits, field trips, parent presentations, and school library card drives. Discover how the library engaged staff in their changing roles by providing templates, training, and a discussion forum to support them.
On-DemandWebinar
Library Simplified is a free and open-source e-reading software suite that allows libraries to manage their collections and control the patron experience for finding, borrowing, and reading library e-books. For libraries with multiple collections, it unifies the patron experience to a single interface using the SimplyE e-reading app for both iOS and Android devices. In this on-demand webinar, Digital Public Library of America (DPLA) and its partners from New York Public Library (NYPL) and LYRASIS will provide an overview of Library Simplified and the rest of the library-driven platform.