Unfortunately, due to factors beyond PLA’s control, this webinar is cancelled. We apologize for the inconvenience.
This webinar is designed to provide library staff with the tools and skills needed to be able to help library customers who do not speak English. From no-tech to high-tech, it will provide library staff with multiple resource options for when a "language barrier" situation arises at the reference desk, customer service desk, or on the phone. You will gain confidence in your ability to successfully work through a "language barrier" situation and help the customer get to yes!
Learning Outcomes
At the conclusion of this webinar, participants will be able to:
- Identify the language resources already available at their library;
- Apply the skills, techniques, and resources provided to successfully navigate a "language barrier" situation; and
- Feel confident in their ability to help non-English speaking library customers.
Who Should Attend
This webinar is intended for public library staff at all levels, particularly those who work directly with library customers.
Instructor
Anthony James Baltiero is a librarian and assistant branch manager at the Argyle Branch Library, which is part of the Jacksonville (FL) Public Library System. Additionally, Anthony has worked as a college professor teaching primarily in the fields of ESL/ESOL, education, and teacher development. He has experience as an academic advisor and ESL content consultant for Pearson Education.
Registration
Cost
Unfortunately, due to factors beyond PLA’s control, this webinar is cancelled. We apologize for the inconvenience.
How to Register
Unfortunately, due to factors beyond PLA’s control, this webinar is cancelled. We apologize for the inconvenience.
Tech Requirements
This webinar will be presented using the Zoom platform. Please review Zoom technical requirements and support information, and test your connection.
Once you've joined the webinar, there are two ways to connect your audio: via computer (VoIP) or via telephone. No microphone is required. PLA works with its webinar platform provider to assure the highest quality audio is being delivered to attendees. However, variables over which PLA has no control—such as the speed of your Internet connection or traffic on your local network—can affect the end quality of the webinar audio delivered by your computer. Each webinar’s audio is also available by telephone via a toll number, so we recommend you have access to a long-distance enabled phone as a backup in case you experience audio issues with VoIP. If you do encounter any problems during the webinar, you will receive a link to its archived recording within a week of the live event and can review anything you missed.
Credits or CEUs
PLA does not award credit hours, or CEUs, but will provide a boilerplate certificate of completion for this webinar, which registrants—individuals and groups—can personalize as needed.
Contact
Questions about this webinar? Please contact us at plawebinars@ala.org or 800-545-2433 ext. 5PLA (5752).