Supporting Patrons to Obtain In-Demand Credentials That Boost Employability and Career Mobility

Thursday, 9/23/2021
  • 1:00 PM-2:30 PM (Eastern)
  • 12:00 PM-1:30 PM (Central)
  • 11:00 AM-12:30 PM (Mountain)
  • 10:00 AM-11:30 AM (Pacific)

***Please note earlier start time and run time of 90 minutes.***

Stylized representation of a large and diverse group of workers

Non-degree credentials (NDCs) allow job seekers to highlight relevant skills and training to employers, and enable employers to hire qualified applicants more quickly. For workers whose jobs have shifted over the course of their career or for those seeking a career change, NDCs can be the fastest and most cost-effective path to demonstrate continued learning and proficiency. But not all NDCs are created equally. With roughly 550,000 unique credentials—including badges, apprenticeships, course-completion certificates, and other certifications—it can be hard to know where to start.

During this webinar—the third in the Public Libraries: Partners in Workforce Development series—participants will hear from a panel of experts who have made sense of the maze of available learning opportunities to connect workers to high-quality NDCs that lead to in-demand jobs and career pathways. Learn about nationally recognized, “stackable,” and portable credentials, and how library staff are supporting patrons to secure them to boost their employability and career mobility.

Panelists will provide research and practical resources to successfully navigate NDCs with community members, as well as on-the-ground examples of statewide and local efforts in Washington and Nevada where libraries provide access and support to secure NDCs of value.

The series is being co-developed by PLA and Libswork, a national networking group on workforce and small business development. Additional webinars in this series to be announced.

Previous webinars in this series:

Learning Outcomes

At the conclusion of this webinar, participants will be able to:

  • Better understand the landscape of non-degree credentials (NDCs) and why NDCs are important for the future workforce;
  • Identify NDCs of value and related training resources and providers;
  • Understand and articulate the roles libraries and library staff can play in supporting patrons accessing and securing high-value credentials; and
  • Develop or expand programs and services that boost employability and mobility with NDCs.

Who Should Attend

This webinar is intended for library and community partner staff formally or informally developing and delivering workforce and career services—or planning to do so—including administrators, adult services staff, digital resources managers, adult education staff, reference staff, technology trainers, and state library development staff.


Emily FeltEmily Felt (she/they) is the adult services coordinator for Sno-Isle Libraries, which includes support for small business and job seekers in Island and Snohomish counties in the state of Washington. Felt has been with Sno-Isle Libraries since 2010, and serves as the primary contact for Sno-Isle Libraries’ participation in the Washington State Library’s Learn, Practice, Certify program.

Haley GloverHaley Glover is the strategy director for state action and equity at Lumina Foundation, an independent, private foundation in Indianapolis that is committed to making opportunities for learning beyond high school available to all. In that role, she leads Lumina’s efforts to mobilize states to act in ways that support student success and reduce racial disparities in credential attainment.

Prior to joining Lumina, Glover served as associate commissioner for policy and planning studies at the Indiana Commission for Higher Education. She has also served as director of fiscal and administrative policy for the Massachusetts Department of Higher Education, and as a fiscal policy analyst for the Massachusetts Executive Office of Administration and Finance.

Early in her career, Glover served as a researcher for the Center for Economic Competitiveness at the Hudson Institute and as a development associate for the National Dance Institute of New Mexico.

Karsten HeiseKarsten Heise joined the Nevada Governor’s Office of Economic Development (GOED) in April 2012 initially as technology commercialization director and then continued as director of strategic programs.

He leads Innovation Based Economic Development (IBED) in Nevada. As part of IBED, he created and manages Nevada’s State Small Business Credit Initiative Venture Capital Program. He also leads and overseas the ‘Nevada Knowledge Fund’ to spur commercialization at the state’s research institutions and to foster research and development engagements with the private sector, as well as supporting local entrepreneurial ecosystems and individual startups. In addition, Heise is deeply familiar with the European vocational training system. This experience inspired the development of the ”Learn and Earn Advanced Career Pathway” (LEAP) framework in Nevada, which progressed to becoming the standard template for developing career pathway models in the state. He is deeply passionate about continuously developing new workforce development approaches dealing with the consequences of the Fourth Industrial Revolution.

Elizabeth IaukeaAfter working in libraries since age twelve, Elizabeth Iaukea received her MLIS from Florida State University in 1999. Her first position as a “professional” librarian was at the Bill & Melinda Gates Foundation as a public access computer trainer for the U.S. Library Program. In the twenty years since, she has worked for the Washington State Library and for multiple public libraries in Western Washington. She's currently at the State Library as a workforce development librarian. The dominant theme across her career has been supporting library staff and their communities to gain and maintain the skills needed to remain relevant and competitive in their chosen fields, with a focus on digital skills.

Tammy WestergardTammy Westergard has advanced job recovery, STEM learning, career credentialing, and workforce training adapted to Nevada’s economic needs. Her work to modernize workforce programs through deployment of virtual reality resources has led to grant funding for new job seeker services. As project director for the U.S. Department of Education’s Reimagine Workforce Preparation Grant Program, her multiyear charter includes additional integration of 3D and virtual reality content to advance labor market literacy. Through Nevada’s public libraries equitable access to these powerful resources to upskill into living wage jobs is amplified. Prior to this, Westergard served as Nevada State Librarian and division administrator at the Nevada State Library, Archives and Public Records. Westergard is a member of the American Library Association, Public Library Association, Nevada Library Association, Association of Records Managers and Administrators, and Beta Phi Mu International Library and Information Studies Honor Society. She also serves as an International Advisory Board member for the Vaclav Havel Library Foundation.



***Please note earlier start time and run time of 90 minutes.***

THIS WEBINAR IS FREE, BUT REGISTRATION IS REQUIRED AND SPACE IS LIMITED. You can register for this webinar until it begins, or until space is no longer available, whichever comes first. Please do not register unless you are sincere about attending the live webinar. Space is limited, and signing up and not attending may deprive someone else of the opportunity. Thank you for your cooperation.

PLA members make it possible for us to provide continuing education opportunities like this webinar at no cost. We thank our members for their continuous dedication to the advancement of the public library field and our association.

How to Register


On the next screen please scroll down to continue the online registration process.

NOTE: Due to high demand, we are accepting up to 1,500 registrations for this event, but only the first 1,000 viewers will be able to attend live. The webinar room will open about 15 minutes before the start of the event, and we recommend you arrive early. The archived recording will be available on the PLA On-Demand Webinars page, typically within 1–3 business days.


This live webinar will be captioned.

If you have a physical or communication need that may affect your participation in this webinar, please contact us at or 800-545-2433 ext. 5PLA (5752) at least two weeks prior to the webinar. Without prior notification of need, we may not be able to provide appropriate accommodations for the live event.

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As a webinar registrant, you will receive follow-up correspondence from PLA specifically related to this webinar (including, but not limited to, instructions for accessing both the live webinar and its archived recording) as well as information about other PLA programs and resources. You may also receive relevant messages from our webinar partner or sponsor (if any). PLA will not sell this webinar’s registration list to any other outside parties. If a webinar sponsor chooses to communicate with you by e-mail, they are obligated to provide you with an opportunity to opt-out from future e-mails in compliance with the CAN-SPAM Act of 2003.

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Archived Recording

If you're unable to register for this webinar, an archived recording will be freely available typically within 1–3 business of the live event. Visit PLA On-Demand Webinars for more information. Access to closed captions will be provided in the webinar recording.

Tech Requirements

This webinar will be presented using the Zoom platform. Please review Zoom technical requirements and support information, and test your connection.

Once you've joined the webinar, there are two ways to connect your audio: via computer (VoIP) or via telephone. No microphone is required. PLA works with its webinar platform provider to assure the highest quality audio is being delivered to attendees. However, variables over which PLA has no control—such as the speed of your Internet connection or traffic on your local network—can affect the end quality of the webinar audio delivered by your computer. Each webinar’s audio is also available by telephone via a toll number, so we recommend you have access to a long-distance enabled phone as a backup in case you experience audio issues with VoIP. If you do encounter any problems during the webinar, you will receive a link to its archived recording within a week of the live event and can review anything you missed.

Credits or CEUs

PLA does not award credit hours, or CEUs, but will provide a boilerplate certificate of completion for this webinar, which registrants can personalize as needed.


Questions about this webinar? Please contact us at or 800-545-2433 ext. 5PLA (5752).

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