On Life Support, But Not Dead Yet! Revitalizing Reference for the 21st Century

PLA Conference Webinar Series: Three Top Programs from PLA 2012

You’ve heard it—reference transactions are down. Expensive resources aren’t used. Librarians feel their skills are underutilized. What can we do? Don’t give up! Innovative libraries are finding ways to revitalize their reference departments by shifting attitudes, changing their collection philosophies and service models, and pioneering new services. Learn proven methods for reinvigorating reference service and find out what you can do to make reference one of the centerpieces of your library again.

Originally presented November 15, 2012.

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