Project Outcome User Panel: Survey Lessons Learned

This on-demand webinar features a panel of Project Outcome users who share their experiences, including success and challenges, in surveying adult programming using the Project Outcome Education/Lifelong Learning and Digital Learning surveys. Topics covered include how each library has administered surveys, analyzed data, and used data for advocacy and to take action. Each library also shares a unique challenge, along with their solution and lessons learned. While the focus was on surveying adult programming, the lessons learned and challenges faced will be applicable to all program types.

Originally presented June 9, 2016.


At the conclusion of this on-demand webinar, participants will:

  • Understand good practices for implementing Project Outcome, as shared by other libraries; and
  • Be able to identify potential surveying challenges and pitfalls, as well as possible solutions, as shared by other libraries.

Additional Resources

Who Should Attend

This on-demand webinar is open to everyone but will be most beneficial for those already registered with Project Outcome. Project Outcome is a free service provided by the Public Library Association. If you would like to enroll in Project Outcome, please do so at and view our “How to Enroll in Project Outcome” webinar for training.


Crystal SchimpfCrystal Schimpf is a library training consultant and co-founder of Kixal, where she provides collaborative, transformative training for libraries and nonprofits. She has provided training on projects for the Urban Libraries Council’s Edge Initiative, the Public Library Association, TechSoup, the Colorado State Library, Community Technology Network, and the R-Squared Conference. Crystal is a degreed librarian with a passion for digital literacy and technology issues and has worked on many projects, programs, and services that require outcome measurement.

Dan CaufieldDan Caufield, supervisor of information services and outreach at the Central Library for the Buffalo & Erie County (N.Y.) Public Library (B&ECPL), works with library staff at every level to ensure the successful implementation and promotion of adult and family programming throughout the B&ECPL system. He is the outreach coordinator for B&ECPL and administers programs and grants within the library system as well as the wider Western New York community, fostering many strong community collaborations and partnerships. 

Maria RedburnMaria Redburn is the library director for the Bedford (Tex.) Public Library. Having spent over 20 years doing more with less, she is passionate about telling the library story using outcome measures. 

Justin WasterlainJustin Wasterlain is an adult services librarian at the Santa Clara (Calif.) City Library. One of his roles is to develop and coordinate technology education for his patrons from basic computing to computer coding. He can sometimes be heard muttering strong words about clunky e-book platforms to no one in particular.



This on-demand webinar is free and available 24/7 for your viewing convenience.

How to Register

No registration is required.

Tech Requirements

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Credits or CEUs

PLA does not award credit hours, or CEUs, for its on-demand webinars and cannot verify participation.


If you have questions or problems accessing a recording, send a message to or call 800-545-2433 ext. 5PLA (5752).