Project Outcome Survey Results: Maximizing Their Meaning

The first in a series of three webinars designed to help you turn your Project Outcome results into action. This on-demand webinar focuses on developing an understanding of how to parse your survey results and develop strategies for potential uses. Deeply engaging with your data is a key first step. It was followed by Project Outcome Survey Results: Effective Communication Strategies and Project Outcome: An Integral Part of the Planning Process.

Originally presented September 10, 2015.


At the conclusion of this on-demand webinar, participants will:

  • Understand fundamental concepts for interpreting Project Outcome survey results;
  • Recognize 3–5 common challenges that may occur when interpreting Project Outcome survey results (e.g. all positive, not enough results, etc.); and
  • Have strategies for looking more deeply at the survey results to find greater meaning, so that meaning can be used for communication and action.

Who Should Attend

Although open to everyone, this on-demand webinar will be most useful to libraries already registered with Project Outcome. If you would like to enroll in Project Outcome, please do so at and visit our “How To Enroll In Project Outcome” webinar for training.


Crystal SchimpfCrystal Schimpf is a library training consultant and co-founder of Kixal, where she provides collaborative, transformative training for libraries and nonprofits. She has provided training on projects for the Urban Libraries Council’s Edge Initiative, the Public Library Association, TechSoup, the Colorado State Library, Community Technology Network, and the R-Squared Conference. Crystal is a degreed librarian with a passion for digital literacy and technology issues and has worked on many projects, programs, and services that require outcome measurement.


Richard KongRichard Kong is the Deputy Director at Skokie Public Library, an award-winning library located just north of Chicago, Illinois. In 2006, Richard received his MSI from the University of Michigan School of Information while gaining valuable experience at Ann Arbor District Library and the Hatcher Graduate Library. Before his current position, Richard worked as an adult services librarian at Thousand Oaks Library, the Adult Programming and Technology Coordinator at Skokie Public Library, and the Digital Services Manager at Arlington Heights Memorial Library. Richard participated in the first ALA Emerging Leaders class in 2007, completed Synergy (Illinois Library Leadership Initiative) in 2008, and was named one of Library Journal’s Movers & Shakers in 2012. He is also the current chair of the Public Library Association’s Membership Advisory Group.


You can find Richard on Twitter @kongtemplation and occasionally blogging at



This on-demand webinar is free and available 24/7 for your viewing convenience.

How to Register

No registration is required.

Tech Requirements

To playback this archived webinar you should have either the latest version of Flash running on your computer, or use a browser with native HTML5 support. Please use the most up-to-date version available of Chrome, Safari, Firefox, Opera, or Internet Explorer. A fast Internet connection and computer is recommended.

Credits or CEUs

PLA does not award credit hours, or CEUs, for its on-demand webinars and cannot verify participation.


If you have questions or problems accessing a recording, send a message to or call 800-545-2433 ext. 5PLA (5752).