Project Outcome: Using Survey Results to Influence Library Programming

This on-demand webinar is designed to teach participants how to use their Project Outcome results to influence library programming as it relates to short- and long-term decision-making. Learn how to closely analyze their results, specifically the open-ended feedback collected from patrons, to make programmatic changes and hear from two public libraries that have already implemented the Project Outcome surveys and made changes based on their results.

Originally presented February 11, 2016.


At the conclusion of this on-demand webinar, participants will:

  • Know how to analyze open-ended comments to gain insight into the patron’s experience;
  • Understand how to prioritize the best opportunities to make programmatic changes based on results; and
  • Be able to implement strategies for making short-and long-term programmatic changes.

Additional Resources

Who Should Attend

This on-demand webinar is open to everyone but will be most beneficial for state libraries, regional consortia and systems, state/regional association representatives, and large public library systems who are interested in providing in-depth Project Outcome training. Project Outcome is a free service provided by the Public Library Association. If you would like to enroll in Project Outcome, please do so at and view our “How to Enroll in Project Outcome” webinar for training.


Crystal SchimpfCrystal Schimpf is a library training consultant and co-founder of Kixal, where she provides collaborative, transformative training for libraries and nonprofits. She has provided training on projects for the Urban Libraries Council’s Edge Initiative, the Public Library Association, TechSoup, the Colorado State Library, Community Technology Network, and the R-Squared Conference. Crystal is a degreed librarian with a passion for digital literacy and technology issues and has worked on many projects, programs, and services that require outcome measurement.

Dan HensleyDan Hensley is the adult programming coordinator at Carnegie Library of Pittsburgh. Before coming to CLP, Dan was a reference and instruction librarian in some terrific academic and public libraries in San Francisco and Pittsburgh. 

Brent BloechleBrent Bloechle has been with the Plano Public Library System for the past eleven years. For the past six years he has been a branch manager at the Maribelle M. Davis Library, one of five PPLS libraries. In addition to his managerial responsibilities, he works with library technology, services evaluation and the PPLS social media presence. Prior to this position he was the manager of the Schimelpfenig branch and a public services librarian in Plano. He also worked as a librarian in the Business Information Center of the Cox School of Business at Southern Methodist University and completed market research for the Dallas/Fort Worth International Airport. Prior to getting his Masters in Library and Information Science, Texas Woman’s University, he was with Barnes & Noble and B. Dalton Booksellers in a variety of management positions. 




This on-demand webinar is free and available 24/7 for your viewing convenience.

How to Register

No registration is required.

Tech Requirements

To playback this archived webinar you should have either the latest version of Flash running on your computer, or use a browser with native HTML5 support. Please use the most up-to-date version available of Chrome, Safari, Firefox, Opera, or Internet Explorer. A fast Internet connection and computer is recommended.

Credits or CEUs

PLA does not award credit hours, or CEUs, for its on-demand webinars and cannot verify participation.


If you have questions or problems accessing a recording, send a message to or call 800-545-2433 ext. 5PLA (5752).