The FTC and Public Libraries

A Partnership of Education and Protection

As a small agency with a big mission, the Federal Trade Commission (FTC) counts on organizations like public libraries to help get information into the hands of people who need it. The FTC is the nation’s consumer protection agency and has created several campaigns, both print and online, to help consumers recognize scams and fraud and deal with them.

Carol Kando-Pineda, an attorney with the Federal Trade Commission since 1990, tells how your library can be an important part of “Pass It On,” the FTC’s new scam prevention campaign with tips and tools for older adults in your community. Free fact sheets and bookmarks on six relevant topics come with brief action steps people can easily pass on to others in their lives. And downloadable PowerPoints and activity sheets make programming easier for library staff. The materials cover: identity theft, imposter scams, charity fraud, health care scams, paying too much, and “you’ve won” scams.

This free PLA webinar was originally presented April 22, 2015.


At the conclusion of this on-demand webinar, participants will:

  • Recognize how the library can be a valuable community resource for scam and fraud education;
  • Know how to obtain free FTC educational materials to distribute at their library; and
  • Have ideas to build programming around FTC awareness campaigns.

Additional Resources

Who Should Attend

Library directors; staff responsible for programming and community outreach.


Carol Kando-Pineda has been an attorney with the Federal Trade Commission since 1990. She has served in a number of positions at the Commission, beginning as a staff attorney bringing cases about deceptive advertising. She then became legislative counsel in the Commission's Office of Congressional Relations. She now manages outreach partnerships with community organizations and other institutions and leads creative teams to create print publications, websites, and videos to give people practical tips and tools to be more savvy consumers. She earned her A.B. from Harvard and J.D. from Suffolk University School of Law.



This on-demand webinar is free and available 24/7 for your viewing convenience.

How to Register

No registration is required.

Tech Requirements

To playback this archived webinar you should have either the latest version of Flash running on your computer, or use a browser with native HTML5 support. Please use the most up-to-date version available of Chrome, Safari, Firefox, Opera, or Internet Explorer. A fast Internet connection and computer is recommended.

Credits or CEUs

PLA does not award credit hours, or CEUs, for its on-demand webinars and cannot verify participation.


If you have questions or problems accessing a recording, send a message to or call 800-545-2433 ext. 5PLA (5752).