CHICAGO - “Meeting the Needs of Student Users in Academic Libraries: Reaching Across the Great Divide,” published by Chandos Publishing and available through ALA Neal-Schuman, takes an honest look at learning commons in academic libraries and discusses what is working and what is not.
To evaluate their findings, authors Michele Crump and LeiLani Freund examine the measurement tools that libraries have used to evaluate usage and satisfaction, including contemporary anthropological studies that provide a more detailed view of students’ approach to research. They take a candid look at these redesigns and ask if improvements have lived up to expectations of increased service and user satisfaction. Including many actual survey questions and answers, this book will help academic librarians and administrators provide better services to student users.
Crump is the head of access support for the George A. Smathers Libraries at the University of Florida. Her research focuses on user-centered services such as unmediated interlibrary loans, patron driven acquisitions and emerging technologies in the library. She has served in various technical services positions, including emerging technologies librarian, interim director of the technical services division and chair of the acquisitions and licensing department.
Freund is the assessment/information services coordinator and the linguistics selector and subject specialist at the Library West Humanities and Social Sciences Branch of the University of Florida George A. Smathers Libraries. She has served in a number of managerial positions, including a recent term as the interim chair of Library West following two years as associate chair.
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