Registration closes April 27 for RUSA online course covering basics of reference

Contact: Liz Markel

Marketing Specialist, RUSA/ASCLA

(312) 280-4398


For Immediate Release

April 14, 2009

CHICAGO—Librarians and library staff interested in acquiring basic reference skills have until April 27 to register for “The Reference Interview,” an online course offered by the Reference and User Services Association (RUSA).

This comprehensive course covers such reference interview topics as cultivating an approachable reference environment, successful questioning and listening techniques and appropriate follow-up methods. Staff of all levels at all types of libraries interested in advancing their careers in reference or expanding their reference skill set will find this content applicable in day-to-day engagement with library patrons.
A complete description and course content outline is available in the professional development section of the RUSA webpage.

The next session runs May 4-June 19 and is taught by Dave Tyckoson, associate dean at the Henry Madden Library, California State University, Fresno and immediate RUSA past president. Tyckoson brings 30 years of experience to his teaching, including more than 75 published journal articles and book chapters to his credit. He has served as head of the Reference Department at SUNY-Albany, reference librarian at Iowa State University and science librarian at Miami University (Ohio). He has also taught in the graduate library schools at both SUNY-Albany and the University of Illinois.

Registration is
available online or by fax using a
printed registration form. Discounted registration is available for groups of 2 or more employees from the same institution, consortium or network—those interested should e-mail Liz Markel, RUSA marketing specialist, at

Not a RUSA member, but interested in discounted registration rates on this and other RUSA events? Join, renew or add RUSA to your ALA membership at Find out the most up-to-date information about this and all of RUSA's Annual Conference events at the
RUSA events page.

The Reference and User Services Association, a division of the American Library Association, is the foremost organization of reference and information professionals who make the connections between people and the information sources, services, and collection materials they need. For more information, visit