RUSA announces online Reference Interview course for fall 2005

Contact: Eileen Hardy


Marketing Specialist


312-280-4398


ehardy@ala.org
For Immediate Release


August 29, 2005

RUSA announces online Reference Interview course for fall 2005

CHICAGO—The Reference and User Services Association (RUSA), a division of the American Library Association (ALA), begins its second year of offering “The Reference Interview,” an online course in fall 2005. David Tyckoson, director of Public Services at California State University, Fresno, will teach the four-week course to be held November 14, 2005 to December 16, 2005.

The course will instruct support staff, library technicians, and newly hired reference librarians on the methods of evaluating reference service, behavioral aspects of reference service, and the different types of questions you can use to help patrons identify what they need. Using images and video, the course covers everything from the approachability of the librarian to how to follow up with a patron. Scheduled chat sessions will model interviewing techniques using sample dialogues.

The course was planned initially for a one year offering, but due to its popularity, the course has been extended for a second year. Over 100 students have participated in the course.

The registration cost is $130 for RUSA members, $160 for ALA members, $190 for non-ALA members and $100 for students and retirees.

For more information about the course please visit
http://www.ala.org/ala/rusa/rusaevents/onlinereferenceinterviewcourse/refinterview.htm.