New from ACRL - “Twenty-First-Century Access Services: On the Front Line of Academic Librarianship, Second Edition”

For Immediate Release
Thu, 03/09/2023


Erin Nevius

Content Strategist


CHICAGO – The Association of College and Research Libraries (ACRL) announces the publication of “Twenty-First-Century Access Services: On the Front Line of Academic Librarianship, Second Edition” edited by Michael J. Krasulski and Trevor A. Dawes. This thoroughly revised and expanded edition captures the new and broadened roles of these departments, updated skills they need, and the myriad ways they contribute to institutional success. 

Access services is the administrative umbrella typically found in academic libraries where the circulation, reserves, interlibrary loan, stacks maintenance, and related functions reside. These functions are central to daily operations and the staff are often seen as “the face” of the library. But while access services impact every user of the academic library, these functions can be unseen and often go unnoticed and uncelebrated.  

This revised and expanded edition of 2013’s seminal "Twenty-First-Century Access Services" highlights the expanded duties of these departments; the roles these services continue to play in the success of the library, students, and faculty; and the knowledge, skills, and abilities these library workers need. In four parts it explores:

  • Facilitating Access
  • Leading Access Services
  • Assessing Access Services
  • Developing Access Services Professionals

Chapters take in-depth looks at functions including circulation, stacks management, resource sharing, course reserve management and controlled digital lending, user experience, and assessing and benchmarking access services. The book also contains the full text of ACRL’s A Framework for Access Services Librarianship and a look at how it was developed and approved. 

Twenty-First-Century Access Services demonstrates access services’ value, defines their responsibilities and necessary skills, and explores how access services departments are evolving new and traditional services to support the academic mission of their institutions. It is geared toward both access services practitioners and library and information science graduate students and faculty. 

“Twenty-First-Century Access Services, Second Edition” is available for purchase in print and as an ebook through the ALA Online Store; in print through; and by telephone order at (866) 746-7252 in the U.S. or (770) 442-8633 for international customers. 


The Association of College & Research Libraries (ACRL) is the higher education association for academic libraries and library workers. Representing more than 8,000 individuals and libraries, ACRL (a division of the American Library Association) develops programs, products, and services to help those working in academic and research libraries learn, innovate, and lead within the academic community. Founded in 1940, ACRL is committed to advancing learning, transforming scholarship, and creating diverse and inclusive communities. Find ACRL on the webFacebookTwitterInstagram, and YouTube